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Section: Business > Customer Service

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Mastering Bridal Accommodations

Once a bride says I do, it's time for you to say I do as well to giving her the best spa experience. Learn how to totally master bridal accommodations for a happy client and bride.

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Creating the Male Facial

Men are growing in the spa industry, and they are really understanding the importance of taking care of themselves and their skin. Thus, it is important for spa professionals to understand how to engage, treat and bring in this client market.

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Spa Mirbeau Boosts Retail Sales with Bath Butlers

Bath butlers sound just about as luxurious as Spa Mirbeau designed them to be. This add-on service was a way for Spa Mirbeau to enhance their client's spa experience while boosting their retail service.

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Four Seasons Gets Chatty With Clients

The Four Seasons Hotels and Resorts expanded their chat services by allowing guests to use WhatsApp on top of the other platforms they already provide. This service allows guests to reach out to property teams about inquiries they have.

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$pa Marketing: Staying Connected with Clients

There are dozens of ways to stay connected with clients that can boost sales without breaking the bank.

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How to Help Your Client Suffering from Hair Loss

Hair loss can cause serious image and anxiety issues with women, so Cancer Hair Care has decided to start a 2019 campaign to teach spas how to treat their clients who are suffering from hair loss.

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England Spa Targets Workplace Wellness

The Oulton Hall Hotel in Leeds, West Yorkshire England has a plan for their 2019 treatment menu that is all about workplace wellness. See how this may actually be an ingenious idea.

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The 5 Ps of 5 Star Ratings

Mastering the art of receiving a 5-star rating can be broken down into a 5 p system. Learn this system and see how 5 Ps can make a big difference on your spa rating.

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5 Things Men Want [In Skin Care]

Every few years there are male skin care campaigns with slogans like “real men take care of their skin” suggesting that it is universally thought that men relish looking as rough and aged as possible to maintain their masculinity. Statistics show that men are going to the spa and taking care of themselves, so all you have to do is bring them in and show them results.

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5 Generations of Spa Menus

When crafting a spa menu, to develop a successful one, it's very important to consider your clients and the treatments they like. To make this a bit easier, here's a breakdown on the generations and the spa treatments they prefer.

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$pa Marketing: Raise Your Website Ranking with SEO

Fasten your seatbelts, because I’m going to tell you how to take your organic marketing efforts to the moon like an Elon Musk space rocket—for free.

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Millennials on the Move

Millennials are making waves in the spa industry. The influential aspects of millennials spread across trends with how they collect experiences in the spa and share them. So, how should you make the most of them?

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Add Joy Into Your Business to Get it Booming

Dawn Kaiser, certified HR professional, was the first keynote speaker at Face & Body in San Jose, and she thoroughly discussed how bringing joy into yours and your client's life can make for a better business.

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10 Genius Tips To Steal From Retail Stores

Sales is a part of almost every job, but one job that excels in sales would be retail. That's why we've snagged 10 amazing tips that we've learned from retail stores and provided them here.

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Homeless Shelter Hosts Spa Day

The event, the shelter’s third, treated women to a day of hair appointments, manicures, facials and more.

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$pa Marketing: Websites That WOW!

The way we view and utilize websites has changed a great deal just in the past few years. So, how can you create a website that wows?

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Dealing With Grumpy Clients, a.k.a. The Malcontent

Grumpy/malcontent people can teach us how to bring out the best in ourselves. If we learn from them, we can excel in life and get to a place of peace, our own heaven on earth.

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Cannes Brings Luxury Skin Care to Teens

From filters to status updates, social media continues to fuel the younger generation in staying connecting. However, with this comes different pressures, and to accompany this one luxury spa has started a youth program.

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