Business > Customer Service | Skin Inc.

The 7/11 rule is your guide to making the most striking impression you can, right off the bat.

The 7/11 Rule: Elevating the Spa Experience Through Sensory Intelligence, Professional Presence & Transformational Client Care

In the world of esthetics, the service itself is only one part of the client journey.

Precision and integration for a closer, better fit defines the state of wellness tech in 2026—oh, and plenty more in LED innovation.

Technology in the Treatment Room: Enhancing the Guest Experience

The spa and wellness industry stands at a transformative crossroads where precision technology meets personalized care.

SkinAura PRO's analytics dashboard

SkinAura PRO Launches Provider-Led AI Platform to Improve Treatment Plan Adherence Between Appointments

SkinAura PRO, a professional skin care tracking and accountability platform by SkinAura AI, launched today to help estheticians, dermatology practices and medspas improve treatment plan adherence between appointments.

'Buy-now-pay-later' is lightening in a bottle for consumers, particularly with Gen Z, and can endear your business to a whole new demographic that prioritizes flexibility. Of course, there are some considerations you need to take in order to protect your business first.

Flexible Financing in the Spa Industry: 4 Benefits, 3 Considerations

With consumers increasingly showing interest in self-care and wellness, the global spa services market is projected to rise from approximately $100 billion in 2024 to nearly $265 billion by 2032.

Ghee is valued in skin care for its hydrating and moisturizing properties.

Jar Deconstructed: Ghee

Heightened consumer awareness of the skin barrier and the growing wellness culture has brought the skin barrier from the treatment room, out to the center stage of the larger skin care conversation.

Spa professionals who partner in hospice often provide holistic, comfort-focused treatments to improve a patient's quality of life and emotional well-being.

Compassionate Care Beyond the Clinic: Lessons From Holistic Hospice and Healing Practices

Choosing comfort, dignity and meaning at the end of life is one of the most human decisions a person or family can make.

The holistic wellness movement has cracked traditional skin care wide open to let it touch other aspects of our full body health.

Spa 101: The New Esthetician's Scalp Starter Checklist

As consumers have become increasingly informed about the skin barrier, they've been able to use this awareness to broaden their approach to skin care; now, finding topicals is no longer about what brands work, but what brands work with their specific skin chemistry.

Environmental stressors like pollution and UV radiation are just a couple of examples of what can exacerbate inflammation.

The Fire Within: Understanding and Addressing Inflammation in Modern Skin Care

Ask any esthetician for the top complaints from clients and you'll hear a familiar list: redness, irritation, breakouts or sensitive skin that just won't settle down.

Advancements in AI mean advancements in skin care with components like diagnostic capabilities becoming more intelligent than ever.

AI in Skin Care: Practical Innovations for Spa Owners and Estheticians

Artificial Intelligence (AI) is revolutionizing the skin care industry, offering spa owners and estheticians powerful tools to enhance client care, streamline operations and stay competitive.

It used to just be about getting in front of your audience—now you need to get your audience to commit.

Turning Browsers into Bookers: How Digital Convenience is Reshaping Aesthetics Marketing

Picture this: It’s 12:42 p.m. on a Tuesday.

When it comes to premium service in spa, silence isn't negligence, it's care; quiet can empower clients to pursue a deeper level of relaxation, more stress relief and a deeper mind-body connection.

Beyond the Treatment Room: Transforming Guest Journeys Into Emotional Memories

The spa experience does not begin when the treatment starts, nor does it end when the guest leaves the table.

Highlighting the benefits of certain ingredients can make the science behind skin care feel more real to clients.

How to Explain Complex Skin Care Ingredients to Clients Without Overwhelming Them

As estheticians and skin care professionals, it is vital to educate clients about the ingredients they’re exposed to when getting a service or buying a product.