Business > Customer Service | Skin Inc.

'Buy-now-pay-later' is lightening in a bottle for consumers, particularly with Gen Z, and can endear your business to a whole new demographic that prioritizes flexibility. Of course, there are some considerations you need to take in order to protect your business first.

Flexible Financing in the Spa Industry: 4 Benefits, 3 Considerations

With consumers increasingly showing interest in self-care and wellness, the global spa services market is projected to rise from approximately $100 billion in 2024 to nearly $265 billion by 2032.

Ghee is valued in skin care for its hydrating and moisturizing properties.

Jar Deconstructed: Ghee

Spa professionals who partner in hospice often provide holistic, comfort-focused treatments to improve a patient's quality of life and emotional well-being.

Compassionate Care Beyond the Clinic: Lessons From Holistic Hospice and Healing Practices

The holistic wellness movement has cracked traditional skin care wide open to let it touch other aspects of our full body health.

Spa 101: The New Esthetician's Scalp Starter Checklist

As consumers have become increasingly informed about the skin barrier, they've been able to use this awareness to broaden their approach to skin care; now, finding topicals is no longer about what brands work, but what brands work with their specific skin chemistry.

Environmental stressors like pollution and UV radiation are just a couple of examples of what can exacerbate inflammation.

The Fire Within: Understanding and Addressing Inflammation in Modern Skin Care

Ask any esthetician for the top complaints from clients and you'll hear a familiar list: redness, irritation, breakouts or sensitive skin that just won't settle down.

Advancements in AI mean advancements in skin care with components like diagnostic capabilities becoming more intelligent than ever.

AI in Skin Care: Practical Innovations for Spa Owners and Estheticians

Artificial Intelligence (AI) is revolutionizing the skin care industry, offering spa owners and estheticians powerful tools to enhance client care, streamline operations and stay competitive.

DMK MD brings you StemZyme®, a revolutionary skin care science that tackles the root cause of skin damage and redefines beauty at any age.

DMK MD brings you StemZyme®, a revolutionary skin care science that tackles the root cause of skin damage and redefines beauty at any age.

Stem cells are the tiny ‘factories’ that replenish your supply of cells, but when your skin ages or incurs damage, stem cells can fail to fully mature or mature incorrectly.

When it comes to premium service in spa, silence isn't negligence, it's care; quiet can empower clients to pursue a deeper level of relaxation, more stress relief and a deeper mind-body connection.

Beyond the Treatment Room: Transforming Guest Journeys Into Emotional Memories

The spa experience does not begin when the treatment starts, nor does it end when the guest leaves the table.

Highlighting the benefits of certain ingredients can make the science behind skin care feel more real to clients.

How to Explain Complex Skin Care Ingredients to Clients Without Overwhelming Them

As estheticians and skin care professionals, it is vital to educate clients about the ingredients they’re exposed to when getting a service or buying a product.

Sharing techniques that clients can use on their own is a great way to build trust.

From Fatigued to Fresh: The Esthetician’s Guide to Energizing Dull Skin (and Sales)

When clients arrive looking exhausted, estheticians have the power to help them leave looking like they got a full night’s sleep.

Speaking openly about empathy and its role in client care is a great way to normalize it and ingrain it as part of the culture.

Creating a Culture of Compassion

In the fast-paced world of beauty, wellness and healthcare, it’s easy to get swept up in outcomes, efficiency and the bottom line.

Prior to treating PIH with exfoliation or brightening treatments, it's important that foundational habits, like broad SPF protection, are established.

Brightening Smart: Hyperpigmentation in Diverse Skin

Post-inflammatory hyperpigmentation (PIH) and post-inflammatory erythema (PIE) are two of the most common types of discoloration seen in professional skin care—but they’re often used interchangeably or mistakenly lumped together under the blanket term “scarring.”

It can be extremely valuable to have a referral list of healthcare and diet professionals who can weigh in on nutrition and supplements.

The Quest to Demystify Supplements

Supplements don't need to be a sticky subject in skin and spa. Keep it simple by building out a network of diet specialists to keep on your referral list. You're in the intimate business of client trust, after all.

Making your space more inclusive is just a way of further tailoring your services for an optimal client experience.

Making Your Waxing Services More Inclusive

Inclusivity has been coming more into focus in the beauty industry.