Business > Customer Service | Skin Inc.

Environmental stressors like pollution and UV radiation are just a couple of examples of what can exacerbate inflammation.

The Fire Within: Understanding and Addressing Inflammation in Modern Skin Care

Ask any esthetician for the top complaints from clients and you'll hear a familiar list: redness, irritation, breakouts or sensitive skin that just won't settle down.

Advancements in AI mean advancements in skin care with components like diagnostic capabilities becoming more intelligent than ever.

AI in Skin Care: Practical Innovations for Spa Owners and Estheticians

It used to just be about getting in front of your audience—now you need to get your audience to commit.

Turning Browsers into Bookers: How Digital Convenience is Reshaping Aesthetics Marketing

When it comes to premium service in spa, silence isn't negligence, it's care; quiet can empower clients to pursue a deeper level of relaxation, more stress relief and a deeper mind-body connection.

Beyond the Treatment Room: Transforming Guest Journeys Into Emotional Memories

The spa experience does not begin when the treatment starts, nor does it end when the guest leaves the table.

Highlighting the benefits of certain ingredients can make the science behind skin care feel more real to clients.

How to Explain Complex Skin Care Ingredients to Clients Without Overwhelming Them

As estheticians and skin care professionals, it is vital to educate clients about the ingredients they’re exposed to when getting a service or buying a product.

Sharing techniques that clients can use on their own is a great way to build trust.

From Fatigued to Fresh: The Esthetician’s Guide to Energizing Dull Skin (and Sales)

When clients arrive looking exhausted, estheticians have the power to help them leave looking like they got a full night’s sleep.

Rocasuba and EA Medical Aesthetics

Rocasuba and EA Medical Aesthetics

The beauty of RapidLash® lies in its balance of science and simplicity. With clinically proven ingredients and a gentle, safe formula, it works for nearly everyone. From the clinic to at-home care, RapidLash® keeps beauty results going strong.

Prior to treating PIH with exfoliation or brightening treatments, it's important that foundational habits, like broad SPF protection, are established.

Brightening Smart: Hyperpigmentation in Diverse Skin

Post-inflammatory hyperpigmentation (PIH) and post-inflammatory erythema (PIE) are two of the most common types of discoloration seen in professional skin care—but they’re often used interchangeably or mistakenly lumped together under the blanket term “scarring.”

It can be extremely valuable to have a referral list of healthcare and diet professionals who can weigh in on nutrition and supplements.

The Quest to Demystify Supplements

Supplements don't need to be a sticky subject in skin and spa. Keep it simple by building out a network of diet specialists to keep on your referral list. You're in the intimate business of client trust, after all.

Making your space more inclusive is just a way of further tailoring your services for an optimal client experience.

Making Your Waxing Services More Inclusive

Inclusivity has been coming more into focus in the beauty industry.

Attitudes are changing around aging as we culturally start to see it for what it is - a privilege.

Reframing Aging

The conversation around aging is changing, and it’s time our industry changed with it.

Reducing wait times for clients can only build good will and improve customer service.

The Future of Wellness Technology: Transforming the Spa Experience

In an increasingly digital world, the wellness industry stands at a fascinating crossroads where ancient healing traditions meet cutting-edge technology.

Curating Influence

This is an article that I have wanted to write for some time now.

Gabrielle Singh, founder of Iyvos, marries clinical efficacy with heart.

Soft Skin Care: The Evolution of Gabrielle Singh

I’m not talking about product function or a new brand launched under this moniker.