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Section: Business > Customer Service
Customer Service
Client Retention: How to Avoid Being a 'One Hit Wonder'
Stop wondering why clients aren't coming back and make sure you implement some of these tips to get them to rebook.
Trends
Continuing Your Spa Education Made Easy
See the advanced education opportunities that Face & Body has to offer at this year during our Midwest show.
Customer Service
Quarantine Connections Part 1: Preparing Your Business for the Future
During these trying times, it's important to still connect with your customers to keep them coming back into your spa when this pandemic is over. See some top tips on how you can keep connecting with your clients in quarantine.
Trends
9 Tips to Keep Your Spa COVID-19 Free
With the drastically changing state of COVID-19, it is important for you to show your clients and employees that their health and safety is at the utmost importance to you. Follow these tips to keep your spa COVID-19 free.
Customer Service
Skin Care Slips: Educating Clients on the Top 6
There are a lot of skin care slips that happen out there, so make sure you are educating your clients on the top ones for them to avoid.
Customer Service
The Power of One: Changing the World One Person at a Time
Spa professionals are no strangers to dealing with clients that are overcoming a crisis, whether mentally or physically. Allison Massari shared with event attendees different ways they can better help clients during the healing process.
Trends
Hyperpigmentation, Hair Removal and More Brought to You LIVE
The Skin Inc. LIVE! Stage is filled with demos and presentations ranging from pollution on the skin to hyperpigmentation and so much more.
Customer Service
The Role of Technology in Client Retention
Technology is booming in many ways when it comes to the spa, but one way that is often forgotten about is how it can be used to make it easier for your clients to pay for their treatments and products.
Customer Service
Esthetician Launches Esthi Consult App
Skin care expert Amber Budd is introducing an online esthetician consultation service app, called "MyEsthi," in January 2020.
Customer Service
A Blueprint to Loyal, Long Lasting Clients
New clients are great, but loyal clients are key to running a successful business. See how you can make all of your clients loyal to your spa and only your spa.
Industry News
Repêchage Empowers Female Spa Success for 2020
Lydia Sarfati recognized female leadership in the company's 2020 Power Lunch, where female entrepreneurs were highlighted to inspire strong business decisions into 2020.
Customer Service
Servicing With Retention Intention
These five tips are sure to get your clients coming back to your spa after every treatment.
Marketing
Face & Body Southeast
: Your Recipe for Success
With the rush of clients for the holidays, it might be hard to carve out time for personal and professional planning, but it is oh so important. Let us help.
Staff
The Benefits of Investing in Spa Education
Spa education can cover so many different fronts, and properly educating your staff can really improve profitability, efficiency and more.
Hair Removal
5 Wax Menu Tips That Boost Business
Does your wax menu need a reboot? See how you can boost your wax menu with these 5 simple tips!
Staff
Discussing Sexual Health with Your Clients With Cancer
With October being Breast Cancer Awareness Month, we want to open up the conversation on what to know about clients struggling with breast cancer and how to open up the conversation about it.
Marketing
Tis’ the Season to be Jolly, Spa la la la la
Make sure the holidays don't sneak up on your this. Set a plan and put it into action with these tips.
Wellness
Teaching Teens
Teaching teens the important of skin care can guarantee better skin later in life, so we are covering everything from acne myths to nutrition.
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