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Section: Business > Customer Service
Body
5 Steps for Better Sleep
Getting enough sleep is extremely important. There are plenty of methods to recommend to your clients, and for yourself that will help you to sleep.
Customer Service
Talking Anti-Stress in the Spa
Learn how stress effects the skin and the body, and how to address client stress in your spa.
Industry News
Palladium Hotel Group Offers Insurance for Guests
A Spanish hotel chain is offering free health care insurance to hotel guests at their Spain, Mexico, Jamaica, Dominican Republic, Brazil and Italy hotels and resorts.
Staff
Make Yourself (and Spa) Pandemic Proof
The industry has been forever changed by COVID-19, and the changes may be far from over. Make sure your spa is ready for all curve balls.
Customer Service
Dermalogica Expands Safety Program for Makeup Artists
Following the success of their health certification for skin therapists, Dermalogica decided to create one for makeup artists as well.
Industry News
Mindbody is Under New Leadership
Mindbody has announced a complete shift in its top leadership roles.
Customer Service
Be Extra with Waxing Add-Ons
Presenting add-ons and up-selling to your client base can really increase your bottom line, while showing clients their needs are really being considered.
Staff
Shifting Spa Business After COVID-19
We have all the tips on opening your spa after this pandemic.
Industry News
Historic Wyoming Ranch Resort Reopens
Throughout the remainder of the 2020 season, Lodge & Spa at Brush Creek Ranch guests will have much to see and experience, all while the staff is committed to their health and safety.
Regulatory
Genbook Launches Free Health Check for Reopening Businesses
This launch was designed to help small businesses that are starting to reopen, and it is free. Genbook collaborated with its site users and small business owners to develop it.
Staff
Reflections: Perspective
Most states are now reopening, and so are most businesses. In this issue, we discuss how you can best do that with the safety of yourself and your customers in mind.
Customer Service
$pa Marketing: The “New” Customer Service
This pandemic has changed a lot in society already, and one thing that spas are going to need to adjust to is the new form of customer service
Customer Service
How You Can Keep Client Connections During COVID
COVID has not made business easy, but see how you can use this time to build up your clientele and build your client connections.
Customer Service
The Digital Age of Customer Service
COVID-19 has changed what customer service looks like, and it has never been more important to have a loyal clientele. See how you can excel at your digital customer service skills.
Staff
5 Tips to Improve Your Therapists Well-Being
Employee well-being is so important for a better business and happier customers. Here are the top 5 tips you need to know on how to improve your employee well-being.
Facial
[How-To] Guide Clients to Safe At-Home Extractions
Don't let your clients pick at their skin while they wait to see you. See how you can make sure they don't wreck their skin before they come back to you.
Body
Curating Customizable Body Wraps
Customizing skin care is a demand that clients are searching for in every spa they go to, and body treatments are no different. See how you can tailor your client's body treatments to them!
Customer Service
Gifts That Keep Them Coming and Glowing
It's more important now than ever to get your clients coming back to you when your doors open back up. Check out these top tips to get your clients coming back!
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