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Section: Business > Customer Service

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SKINtuition: 5 Tips to Make Resolutions Stick

Embarking on a new year means many of us will declare goals for 2016 (#Goals2016). However, research shows that only about 8% of us are successful in achieving resolutions. So grab a pen and a pal, and try these tips to ensure 2016 fulfills your expectations.

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$pa Marketing: Party Your Way to Profits

I'm not the only person who knows that parties = profits. There are now dozens of companies based on the same concept: successful sales parties should be about 90% entertainment/education and 10% selling. The festive atmosphere will do the selling for you.

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What Can You Expect at Face & Body Midwest 2016? More...

Face & Body Midwest (March 12–14, 2016) heard skin care, spa and wellness professionals' call for more ways learn, more amazing deals and more ways to apply those things to grow their businesses.

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Make Your Website Work for You

Business websites are the viewer’s first impression of your business. Periodically, all business need to give themselves a face-lift to keep a fresh look, and websites are no exception. They don’t have to be completely redone, but revisions to content trigger more activity with search engines and can elevate your rankings so you become more visible.

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#10Things That Improve Spa Security

How do we protect our identity while we are shopping, our homes while we are away and our safety when we are traveling? With the world’s heightened attention on safety, this month’s #10things lists steps to protect your business, yourself and your clients.

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5 Important Elements in Website Redesign

Hiring a web designer can be a daunting and expensive task, but utilizing the following elements will help facilitate a streamlined process. Here, web designer Sky Collins will outline the five elements a spa owner should consider to improve their website.

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5 Things You Shouldn't Tell Clients

Doctors who treat cosmetic patients offer advice on what never to say to your clients.

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5 Tips for Tackling Your To-Dos

It is the week before Christmas, and for many that means panic time. It's easy to get stressed during the holiday season with an increased influx of clients and a neverending to-do list. Elemis provided the following five tips to tackle your to-do list while keeping your cool.

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Spa Owners Get Inspired at Repêchage Lunch

Repêchage offered inspiration and holiday cheer to help prepare spa business owners for a profitable 2016.

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Help Others, Help Yourself

Research published by inClinical Psychological Science suggests that helping others may improve both mood and stress.

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$pa Marketing: The 80/20 of Being More Successful

A small percentage of folks will always rise to the very top of their professions. In business writings, this is known as the 80/20 rule, meaning that 80% of a group’s collective income is earned by just 20% of its members.

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#10Things Clients Love About You

As we prepare for 2016, I thought it would be a great idea to ask clients what keeps them coming back for treatments and why they stay loyal to their esthetician. Here are #10things that clients LOVE about their skin care therapist.

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Overcoming Price Convo Anxiety While Growing Revenue: A MedSpa Owner Q&A

In the past two years, Bessie McCann, M.D., owner of Derma Medical Spa in Olympia, WA, has grown her business by a whopping 460%. I recently had the chance to sit down and talk with her about the specific tools and philosophies behind her success.

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SKINtuition: Culture or Vulture

Culture may sound like an elusive concept, but it is core to any business. In practical terms, culture is a set of shared attitudes, values and practices, and how those communal beliefs translate into behaviors of the employees and the company as a whole. Take back control and boost business with a better, stronger culture.

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How Does Your Spa Help Vets?

Today is Veteran's Day, Nov. 11, 2015, as veterans all over this great nation will be honored for their service and their personal sacrifice to protect our country. How is your spa helping active duty or veteran military?

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Reflections: My Horn of Plenty

The cornucopia, although often associated with Thanksgiving, has its roots in Greek mythology, where an infant Zeus broke off one of his caregiver Amalthea’s horns (read: she was a goat) while she was nursing him. The container and the word have come to be symbols for the harvest, plenty, nourishment and abundance.

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#10Things for “Palms-down” Holiday Giving

‘Tis the season of holiday parties, stressed guests and the rush to 2016. In an effort to stay centered and within the true meaning of the holidays, give with your palms down and do not expect anything in return. Here are #10things to give with your “palms down” this season.

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Treatments to Transform: How to Design a Profound Spa Experience

There isn’t a formula for life-changing facials or massage; however, some helpful points can be considered to help you design transformative treatments. Following are the top five principles in crafting a profound spa experience..

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