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Section: Business > Customer Service
Retail
Reflections: Selling Sun
This issue of Skin Inc. helps estheticians successfully sell sun care protection, along with SPF products.
Customer Service
The Art of the Virtual Consult
Virtual skin consultations can make an impact without the client even walking into our spas.
Retail
Successfully Selling Sun Protection
This article will discuss ways to enhance retail sales of sun protection products through your consultation, how to incorporate discreet sales techniques throughout the service and closing techniques to “seal the deal.”
Customer Service
#10Things To Perfect the Consultation
This month’s #10things is focused on the consultation. Here are #10things you can do this month to “get lucky” and avoid March madness.
Customer Service
Should Your Clients Keep a Skin Care Journal?
Skin care journals can solve the problem of missing details in the treatment room and make for more targeted results.
Finance
Touchless Tech Is Taking Over the Spa Industry
The pandemic has caused the professional wellness and beauty industries to amp up its use of touchless technology, keeping staff and clients safe during appointments from start to finish.
Regulatory
Sterilization, Sanitation and Disinfection
Infection control is important in maintaining a safe environment for staff and clientele by reducing the risk of the potential spread of disease.
Finance
Reflections: Starting Fresh
In this issue of Skin Inc., you will find tools to help get your spa in order and only keep the things that bring you joy.
Marketing
Inclusivity with Custom Cosmetics
Until quite recently, the beauty industry’s “one size all fits few” approach went unquestioned. Thankfully, times are changing.
Finance
#10Things To Shape Your 2021 Experience
Many of us have had a dramatic shift in our businesses. Everyone in our industry has gone into what I call “hustle mode.”
Regulatory
Touchless Temperature-Taking System Now Available to Spas
Ecodioxide and Bayside Operations Technology have partnered to deliver a temperature detection system that helps restrict the indoor spread of viruses (including COVID).
Industry News
Dermalogica Meaningful Connection Course
Dermalogica's online Meaningful Connections Certification course seeks to strengthen client-provider communication.
Customer Service
Spa Space Smart Technology Transforms Spa Management
Spa Space, a new technological solution that streamlines spa management, is currently in beta testing in the southeast U.S.
Finance
New Paycheck Protection Program (PPP) Approved for Beauty Professionals
All applicable beauty professionals are able to apply for the PPP offered by the Professional Beauty Federation of California.
Treatment
Myrror Launches Treatment Tracker App
The app stores before and after photos of hairstylings and can record each phase of a treatment from pre- to post-recovery.
Customer Service
The Key To Better Client Consultations
Every esthetician can go from being ‘an esthetician’ to being ‘my esthetician’ by taking extra care and time in their first meeting with a client.
Customer Service
The Connection Between Beauty and Care for Seniors
Now more than ever, estheticians need to educate themselves in how to bridge the connection between beauty and how to care for seniors.
Industry News
The Springs Resort & Spa Declares "Soak-ember" With Event Series
The Springs Resort and Spa has named November "Soak-ember," and they have some fun events to go along with it.
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