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Section: Business > Customer Service

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#10Things To Respond To Unhappy Clients

This month we are discussing the #10Things to do when responding to an unhappy guest.

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Orchid Medical Spa Software Rebrands to DaySmart

Orchid Medical Spa Software has rebranded to better accommodate spas and other industry businesses.

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$pa Marketing: Curating Content for More Clients

Consistently curate your content so that it’s fresh, interesting, and offers something of value to the viewer.

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New Online Education and Coaching Program From Inner Beauty Growth

Take your beauty business to the next level with Inner Beauty Growth and its online courses and coaching.

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$pa Marketing: Networking to Rev Up Revenue

Networking is not only about increasing sales; it’s about enriching your experience in your professional community.

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#10Things Not To Do On Your Spa Menu

There are a lot of things you can do with your spa menu, so this column will discuss the things you shouldn’t do.

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Global Spa Resources Platform Helps Streamline Business Management

Check out Susan Yardley's Global Spa Resources (GSR) platform to help run your business more smoothly, from product acquisition to onboarding employees.

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Entrepreneur Launches Beauty Map App

The app functions as a centralized hub for consumers seeking the best beauty and cosmetic medicine providers, locally.

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Spas Can Now Take a Diversity and Inclusion Assessment

Citrine Consulting Collective has launched the Hotel & Spa DEI Assessment focused on helping hotels and spas provide a more inclusive experience for all guests.

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$pa Marketing: 6 Training Tips for Front Desk Perfection

With just a few tweaks in your typical front desk routine, you can easily add significant sales to your bottom line—no pushy sales tactics required.

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Pivoting Your Spa Biz Strategy

Now it’s time to get back to business, but how do we market our services during a time when people are afraid of close personal interaction?

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The Power of Persistence

Persistence is a powerful tool that each of us has at our disposal. It is the choice that we make whether to implement it—or not.

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Outsourcing Handwritten Notes Can Elevate Your Customer Service

Handwritten notes can take customer experience to the next level. Here's one company that will help streamline the process for your business.

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Square Unveils New Features

Take your salon management to the next level by using Square Appointments and its latest features.

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$pa Marketing: What’s Your Follow-Up Plan?

Here's why you should have a follow-up system in place for both prospective and existing customers.

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3 Tips on Building Clientele

Nadira Kavanagh, esthetician, provided tips on how-to make a client want to return.

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Mastering #Hashtags

In this article, you will learn to determine the type of posts that work best for your business, where to place hashtags in your post and how to measure if your hashtags are working.

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Image Is Your Business

In the professional beauty industry, you are only as good as your last client. We expect our clients to be a walking, talking “visual advertisement” for us, but are we holding up our end of the bargain?

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