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Section: Business > Customer Service
Customer Service
The Key to Gathering Game Changing Testimonials
You have a limited amount of time to get a good testimonial from a client, so you need to make gathering their feedback as easy and efficient as possible.
Staff
How to Create a More Inclusive and Diverse Spa Business
It is important for your spa business to firmly establish itself as a safe space, not just for its employees, but for a more diverse clientele seeking spa services as well.
Polls
What Seasonal Offerings Can Do for Your Treatment Menu
We asked our readers, and roughly 95% reported that they were interested in offering seasonal treatments. So, in efforts to aid in this process and provide inspiration for holiday services, we have gathered some of our favorite content.
Customer Service
5 Client and Staff Safety Tips For The Ideal Skin Care Experience
By following five simple tips, you can feel confident that you are doing your part to keep your facility germ-free and safe.
Staff
Embrace Diversity with Inclusive Skin Care
Successful beauty brands recognize that inclusivity involves both responsibility and commitment, and they aim to integrate diversity, equity and inclusion (DEI) into their core values.
Regulatory
The Shocking Truths About Unsanitary Day Spas & Nail Salons
In this article, we will provide details on the issues that have led to the rise of personal injury cases in day spas and nail salons, and suggest ways for businesses to avoid these situations.
Business
8 Steps to Create a Deskless Front Desk at Your Salon or Spa
The team at Meevo shares eight steps for helping to create a deskless front desk model for your salon or spa to improve efficiency and and future-proof your business.
Marketing
$pa Marketing: How to Hit Your Reset
Using our reset buttons when we feel the need for change or improvement is a powerful reminder that it’s never too late to start over, or start fresh.
Staff
The Art of Crafting a Customized Spa Experience with SkN BAR RX
Skin Inc. sat down with Angelica Caravello, regional educator for Edgeless Beauty Pro, to learn more about the spa’s unique treatment options, how they train their staff and how exactly they go about making each treatment so customizable.
Makeup
Ask The Esty... Growing Your Professional Makeup Business
Industry pro, Deedee Crossett, answers your burning questions about the industry every month.
Staff
4 Steps for Empowering Communication with Staff & Clients
Here are a few simple steps for incorporating great communication that will make an immediate impact on your team and your spa or salon business.
Polls
Are You Comfortable Educating Your Clients on Skin Care?
Client education is a major part of the job, but it can also be an incredibly difficult part of the job.
Customer Service
How to Create an Exceptional Customer Experience
When you have successfully created a memorable customer experience, and continue to update it, you automatically increase the perceived value of your products and services.
Marketing
$pa Marketing: Get Started with Pay Per Click Advertising
Setting up a PPC account in Google Ads is one of the most effective ways to target your dream client.
Staff
Leaf Spa's Top Tips for Crafting a Healing Spa Experience
Leaf Spa’s co-founder, Craig Carter, sat down with Skin Inc. to discuss designing a spa interior that connects clients to their own natural rhythm and provides a path to healing.
Industry News
Myndstream Streaming Service Tailors Spa Music to Treatments
The company works with spa directors and therapists, creating an ongoing feedback loop that informs their content, changing how therapeutic music is both consumed and utilized.
Staff
Must Have Equipment for The New Spa Owner
With the right budget and realistic expectations, running a day spa can be an incredibly thrilling and fulfilling experience!
Treatment
Ask The Esty... Growing Gen Z Clientele
Industry pro, Deedee Crossett, answers your burning questions about the Gen Z client.
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