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Section: Business > Customer Service

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Update Your Facility on a Budget

Stay competitive and enhance your spa by offering impeccable service and including some well-placed "wow."

Cathy Christensen

A Fresh Perspective

When was the last time you saw your skin care facility with a fresh pair of eyes?

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Where Your Lost Clients Went and How to Get Them Back

If your skin care facility is consistently losing clients, it could be due to perceived quality of customer service.

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8 Behaviors That Hurt Client Relationships

If you commit yourself to your clients' best interests, your bad relationship behaviors will begin to dissipate on their own.

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10 Ways to Go Global Right Now!

Going global isn't as complication as you might think.

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Steering Clients Away From DIY Recipes and Celeb Advice

Who's the expert here? Advice on DIY recipes, celebrity quotes and reclaiming your esthetic expertise with Teresa Stenzel, Bioelements director of education.

Bioelements Emergency Skin Soothing & Sedation Kit

4 Tips to Prepare for Unexpected Treatment Room Moments

Real life is unscripted; however, smart estheticians will take the necessary steps to ensure that they are always ready for unexpected, real-world situations.

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Customize Client Wellness

Customizing your skin care facility to meet the needs of your client base might seem like a no-brainer, but few businesses get this part right.

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Never Fire a Client

You'll fail to benefit from countless opportunities if you're second-guessing your decision to work with certain clients.

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10 Ways to Make Clients (and Your Team) Feel Special

Show appreciation and be of service to your clients and your team this month ... and every month!

Cathy Christensen

Reflections: The Power of Self-perception

Dove recently conducted a social experiment to illustrate how women are their own worst beauty critics.

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General Client Management

Managing clients can make all the difference in establishing a successful relationship.

From left, Cathy with legends P. Pugliese, M. Lees, C. Heathman and R. Gadberry at Face & Body Midwest 2013.

Reflections: Be Inspired and Make a Difference

Simply tip-toeing out of your comfort zone can be the first step to becoming inspired.

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A Drama-free Workplace

A drama-free workplace is the beginning of a stress-free client experience.

Position your skin care facility as a strategic-wellness partner.

Making Wellness a Win-Win

Wellness is more than a buzzword; it's a culture for many people and also a valuable boost to your bottom line.

Dealing With a Difficult Client

By understanding and resolving complaints, you can make disgruntled clients advocates for your skin care facility.

Put Your Clients to Work

If you can harness the knowledge, natural enthusiasm and peer influence of your very best clients, they’ll effectively work for your facility.

Why Dealing With Difficult Team Members Will Lead to Happier Clients

If your employees are not happy, it’s not likely they’ll deliver stellar service.

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