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Section: Business > Customer Service

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10 Things to Do to Spring-clean Your Spa

Just in time for spring, here are 10 things you can do right now to spring-clean your treatment room.

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She’s Gotta Have It—Now! Decoding Omnichannel Retailing For Your Spa

Enhance the live, on-the-ground shopping experience with a sense of connection simply not possible on the Web.

Cathy Christensen

Put a Spring in Your Step!

How are you and your team welcoming the long-awaited spring season this year?

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10 Things to Ask Every Client

Create an easy online survey or use a basic printed survey, and discover how you can better serve your clients.

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“Do I Need a Face Lift?” Guiding Clients Through the Next Steps

It is important for you to stay educated in your industry, as well as dermatology and plastic surgery, so you can help answer this question with unbiased honesty.

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10 Things to Increase Add-on Services

Add-on services are an efficient and profitable way to improve client results.

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Cashing In on Dual Treatment Packages

Reaching higher sales goals starts by educating clients about the remarkable benefits of treatment combinations.

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Find Your Sense of Focus at Face & Body® Midwest

Take an inspiration break to renew your passion for the industry in order to spark creativity in your daily work.

L. Sarfati and Cathy at the event.

An Effervescent Experience

Recent attendance at Repêchage's Network Power Lunch—Champagne Brunch brought enthusiasm and education.

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The Art of Customer Service

Creating a sublime experience is not about what you like; it is all about fulfilling the needs of your clients.

A 69-year-old man, who reported driving a delivery truck for 28 years, with a 25-year history of gradual sun damage on the left side of his face. Photo courtesy of The New England Journal of Medicine (2012)

Things Clients Say

How do skin care professionals combat common assumptions and teach clients once and for all what is known to be true?

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‘Tis the Season for ... Face & Body® Midwest

It's time to start planning to attend next year's event, which takes place March 22–24, 2014, in the Skyline Ballroom at McCormick Place in Chicago.

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Small Businesses Pulling Out All the Stops for the Holidays

With five fewer shopping days between Thanksgiving and Christmas, many small business owners say they’ll be pulling out all of the stops to get customers into stores during the critical holiday shopping season.

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Making Loyalty Programs Work for You

When executed with client ease in mind, loyalty programs become a win-win for everyone.

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Register for the Repeĉhage Annual Network Power Lunch—Champagne Brunch

December 9, 2013 from 11AM–4PM Repêchage will be holding the annual Network Power Lunch—Champagne Brunch.

Muse co-founder, Alphonse Wiebelt.

10 Things Every Makeup Artist Must Know

Makeup artist Alphonse Weibelt shares his must-know tips for today's makeup artists.

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Online Dating: Build Relationships and Stimulate Client Engagement Via Social Media

The online nature of today's social-sphere can seem daunting; yet, it is necessary to compete in any modern market.

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Easy Ways to Retain Clients and Reward Loyalty

Thorough consultations; rebooking immediately; rewarding and offering incentives will result in increased client retention.

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