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Section: Business > Customer Service

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Healthy Aging Through the Ages

Use this guide as a first step in offering personalized skin care solutions to clients of many different ages.

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Get New Clients While Giving Back to the Community

It’s a win-win—use this method to introduce clients to your facility while making a charitable contribution.

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Give the Gift of Great Skin

Encourage clients to give a gift to themselves—the gift of great skin.

The Royal Caribbean cruise line follows the lead of the ADA accessibility guidelines for land-based facilities, resulting in leading-edge spas that are available for all clients, disabled or otherwise.

Welcoming the Disabled Spa-goer

What steps should your facility take to serve this growing clientele?

Is Your Customer Service Training Missing the Mark?

Education teaches team members how to think about service in any situation and then choose the best actions to take.

Exceed Expectations for Repeat Business

Work to stand out from the competition with exceptional customer service and professionalism.

How Software Helps Streamline Business Operations

Business management software allows skin care facilities to maximize efficiency.

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Only on SkinInc.com: The Client Type That Will Activate Your Marketing Efforts

Active Healthy Lifestyles (AHLs) are a demographic group that could hold the key to your spa's success. Exclusive commentary and stats from Marc Williams of Williams-Helde Marketing Communications explain that If your spa appeals to a member of this market, you not only reach one client ... you reach many.

Educating With Science

Your peers are using science to back up treatment and retail recommendations.

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Only on SkinInc.com: Are Customers Always Right?

Rewarding complainers is a no-win policy; instead, consider ways that you can reward your most loyal and profitable clients.

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Making More Money Per Treatment Room

Your treatment rooms are the starting point for many profitable practices in your skin care facility.

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Only on SkinInc.com: Top 10 Tips to Generate and Retain Business Through Customer Service

This week is Customer Service Week! Use these customer service tips from Richard Shapiro, president and founder of The Center For Client Retention, that are especially for the skin care industry to help generate repeat business.

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Only on SkinInc.com: Spa Visionary Susie Ellis Explains How Spa Evidence Can Improve Your Business

SpaFinder's Susie Ellis recently played an instrumental role in building the new website spaevidence.com, providing your spa with the ability to find medical research to help support your treatment options, making clients more likely to trust your skin health recommendations and become regular clients. Find out how!

Grow With Existing Clients

Tap into your current client roster to increase appointments and profitability.

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The New Alchemy of Multitasking Makeup

Combining skin care with cosmetics appeals to your clients who are seeking economy and efficiency.

Keeping Up With Vigilante Consumers

Today’s consumer expects great service beyond all else—is this something you can provide?

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Business Success is Never Convenient

Only by pushing yourself and your goals will you truly find spa success.

Recruiting and Retaining Clients

Words of advice from your peers about making Groupon work for you.

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