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Type: News
Section: Business > Customer Service
Industry News
Wellness At Your Fingertips: SpaFinder's New App
SpaFinder's new app helps users find, book and pay for spa and fitness services.
Retail
Retail Still Challenging for Spa Owners
JMPankey Partners released its Spa Insight Survey for 2016, showing a quick snapshot of spa owners' greatest challenges and business goals for the year.
Retail
Prepare to De-humanize Spa Retail
When it comes to spa retail, most of us think the more personable, the better. But what if we are wrong? A new report by Mintel suggests that 45% of beauty consumers prefer to search for product information in-store on their mobile device rather than ask for assistance from a sales associate.
Customer Service
Bring More Love Into Your Services
Your schedule may be busy, and you mind may be somewhere else, but the care you take with a client could translate from a good service to an outstanding service.
Trends
Self-Confidence Motivates People to Beautify
Findings released by GfK from a 22-country survey show that feeling good about themselves is what drives most people to spend time grooming themselves (bathing, shaving, dressing, hair, makeup).
Customer Service
4 Ways to Set Professional Skin Care Apart
Dermatology Times interviewed esthetician Rita Lee and a few dermatologists to identify the differences between professional and mass market skin care, and these differences are summarized below.
Customer Service
5 Things You Shouldn't Tell Clients
Doctors who treat cosmetic patients offer advice on what never to say to your clients.
Staff
5 Tips for Tackling Your To-Dos
It is the week before Christmas, and for many that means panic time. It's easy to get stressed during the holiday season with an increased influx of clients and a neverending to-do list. Elemis provided the following five tips to tackle your to-do list while keeping your cool.
Trends
Spa Owners Get Inspired at Repêchage Lunch
Repêchage offered inspiration and holiday cheer to help prepare spa business owners for a profitable 2016.
Staff
Help Others, Help Yourself
Research published by inClinical Psychological Science suggests that helping others may improve both mood and stress.
Customer Service
How Does Your Spa Help Vets?
Today is Veteran's Day, Nov. 11, 2015, as veterans all over this great nation will be honored for their service and their personal sacrifice to protect our country. How is your spa helping active duty or veteran military?
Marketing
Demographics Are Dead
The old standard of predicting customer behavior based on their demographics—age, gender, income and nationality—may now be obsolete.
Customer Service
Lumenis Launches Online Resource
Lumenis Ltd. announced the launch of a new online informational resource, AesthetiPedia, which provides information about the latest energy-based skin care treatments for individuals seeking to address common skin concerns such as pigmentation, hair removal and overall rejuvenation.
Equipment/Tools
UK Spas Step Up to At-home Competition
Consumers are turning to at-home spa treatments instead of regular visits to their esthetician, according to Charlotte Libby, senior beauty analyst at Mintel.
Customer Service
Skin Authority Releases New App
Skin Authority released a new app to extend personalized care outside the spa.
Trends
5 Characteristics of the Over-60 Skin Care Client
Euromonitor International’s latest study, Challenges and Opportunities in Targeting the Senior Consumer, gives insight to the over-60s demographic.
Customer Service
Brand Loyalty in the Beauty Industry
Investigating a consumer’s brand loyalty can provide valuable insight on how a beauty company can tailor offerings to the needs of its specific customers.
Customer Service
Booker Joins Forces With
Yelp
Booker announced that it will offer its merchants automated listings and real-time booking on
Yelp
, the company that connects consumers with local businesses.
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