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212 Results
Type: News
Section: Business > Customer Service
Marketing
Grow Your Prom Business
SalonBooker sits down with New York spa manager and director, Heidi Nanzo, who has had great success with prom clients at the spa.
Retail
Small Businesses Pulling Out All the Stops for the Holidays
With five fewer shopping days between Thanksgiving and Christmas, many small business owners say they’ll be pulling out all of the stops to get customers into stores during the critical holiday shopping season.
Industry News
Register for the Repeĉhage Annual Network Power Lunch—Champagne Brunch
December 9, 2013 from 11AM–4PM Repêchage will be holding the annual Network Power Lunch—Champagne Brunch.
Customer Service
Steering Clients Away From DIY Recipes and Celeb Advice
Who's the expert here? Advice on DIY recipes, celebrity quotes and reclaiming your esthetic expertise with Teresa Stenzel, Bioelements director of education.
Marketing
Only on
SkinInc.com
: The Client Type That Will Activate Your Marketing Efforts
Active Healthy Lifestyles (AHLs) are a demographic group that could hold the key to your spa's success. Exclusive commentary and stats from Marc Williams of Williams-Helde Marketing Communications explain that If your spa appeals to a member of this market, you not only reach one client ... you reach many.
Customer Service
Only on
SkinInc.com
: Are Customers Always Right?
Rewarding complainers is a no-win policy; instead, consider ways that you can reward your most loyal and profitable clients.
Customer Service
Only on
SkinInc.com
: Top 10 Tips to Generate and Retain Business Through Customer Service
This week is Customer Service Week! Use these customer service tips from Richard Shapiro, president and founder of The Center For Client Retention, that are especially for the skin care industry to help generate repeat business.
Trends
Only on SkinInc.com: Spa Visionary Susie Ellis Explains How Spa Evidence Can Improve Your Business
SpaFinder's Susie Ellis recently played an instrumental role in building the new website spaevidence.com, providing your spa with the ability to find medical research to help support your treatment options, making clients more likely to trust your skin health recommendations and become regular clients. Find out how!
Customer Service
Only on SkinInc.com: How Spa Sanitation Can Increase Clients AND Profits
Read exclusive commentary from spa safety expert Janet McCormick about how a focus on spa sanitation and safety, beginning in your nail area, can result in satisfied, trusting and repeat clients.
Marketing
SpaFinder Wellness Week Set for March 21-27, 2011
Formerly known as SpaFinder Deal Days, Wellness Week is an initiative devoted to helping people jumpstart healthier, happier lives.
Customer Service
10 Spa Safety Tips, Exclusively From Deedee Crossett
Only on SkinInc.com: During the holiday season, alarming news stories came out regarding poor sanitation in spas. Deedee Crossett, prominent spa industry leader and California board member, provides 10 easy-to-follow tips that will keep your spa--and the spa industry--in good standing.
Customer Service
6 Ways to Keep Clients Coming Back
Learn tricks and tips to foster client loyalty to positively impact your spa's bottom line.
Customer Service
What Do Spa Clients Want?
Access the full report titled "New Priorities of Today's Spa Consumer" for free and gain insight into what your clients are seeking.
Event Coverage
Face & Body
Announces 2009 Dates
The dates and location for
Face & Body Spa & Healthy Aging Conference and Expo
2009 have been announced.
Regulatory
New Gift Card Rules Aimed to Help Consumer
Do the gift cards offered by your spa meet these new standards?
Trends
Appealing to the New Consumer
A recent article from Kline & Company explains the leanings of today's consumer, providing valuable insight into what your clients are thinking and how they are dealing with this brave new world.
Customer Service
5 Tips to Boost Clients' Images and Careers
Image consulting company Avidere LLC offers five tips to help improve your clients' visual resume--their image.
Customer Service
Survey Reveals Women's Skin Care Behaviors When Nearing Milestone Birthdays
A survey commissioned by Cutera, Inc. provides insight into the skin care and appearance emotions and desires experienced by women approaching milestone birthdays.
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