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Section: Business > Customer Service

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Bringing Humanitarian Efforts to the Spa

Supporting a charitable cause can make a difference in the world ... and in your business.

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Streamline and Save With Software

The benefits of spa software can make a world of difference in today's business climate.

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Great Customer Service + Happy Clients = Profitability

Ensure that every service you provide is a great one.

'Fill in your gaps or enhance your offerings to match what the market demands,' says Grenoble, president of Enchantment Group, the firm that manages Mii amo.

Business Success, Part III: Strategies for Success

Whether yours is an established spa or a new one, it is important to have some nitty-gritty strategies to take it to the next level.

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Survey Reveals Women's Skin Care Behaviors When Nearing Milestone Birthdays

A survey commissioned by Cutera, Inc. provides insight into the skin care and appearance emotions and desires experienced by women approaching milestone birthdays.

Rosacea-Sufferers Often Misunderstood

A new survey by Galderma and the National Rosacea Society confirm that those who suffer from rosacea are often perceived to be less successful in life endeavors.

DSA Releases 2010 Day-Spa Goer Report

The Day Spa Association's report "The Marketing Demographics of a Day Spa Goer" is now available, providing insights into the motivations of day spa clients.

Female Baby Boomers More Web Savvy, Says Mintel Report

A report on beauty retailing from consumer intelligence company Mintel shows female baby boomers are increasingly web savvy, often going online to buy cosmetics and personal care products.

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The Stigma of Sales

Stop hiding behind your fears and become part of your spa's solution by embracing client-focused sales.

NMI Releases First LOHAS Numbers Since 2005

The LOHAS market continues to grow at a quick pace with consumers spending almost $300 billion on LOHAS products and services in 2008.

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20 Questions About Spa Quality

Your answers to these questions will determine whether your spa's quality system is robust or needs some help.

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Baby Boomers Experience Declining Self-Esteem

According to a recent study, self-esteem starts to decline after 60.

Cygalle Healing Spa hasn't been very affected by the economy due to its location and focus on holistic wellness. 'I'm in the right marketplace at the right time,' says Dias.

Business Success Part 1: What Makes a Successful Company?

As the recession lifts, now is the time to push ahead for future success.

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Clients Experience Sleep-Deprivation Because of Stress

Sleep is more elusive than ever for clients throughout the United States.

California Clients Can Earn $100,000 to Become Estheticians

Beauty schools and Southern California spas and salons have partnered to giveaway $100,000 each to clients interested in pursuing careers in beauty and wellness.

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MFNE Offers No-tanning Pledge Contest for Students

The organization's contest encourages young people to avoid tanning beds for healthier skin.

Evidence Suggests Good Deeds are Contagious

Feeling uplifted urges people to go out and perform good acts themselves, research says.

The treatment rooms at The Spa at The Jefferson reflect the clientele’s wish for luxury that is informal yet elegant, sophisticated and effortless.

Shaping Your Spa Program

Learn what drives your clients to craft the perfect program for your spa.

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