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Section: Business > Customer Service

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Beauty Industry Pros Offer Tips for 2010

Some of the beauty industry's top professionals from the P&G Salon Professional division are offering up their best insights on the coming year.

Playing a special “alchemy” singing crystal bowl made with platinum, musician, sound-healing spa consultant and qi gong practitioner Eluv encourages stress relief and calmness through sound and music.

The Sounds of Spa

Get your clients really involved in their spa experience by focusing on your music selections.

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Getting the Most From Your Spa Software

Research the best options for your business and be rewarded with increased reporting, marketing and client care capabilities.

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Count Your Blessings

During these challenging times, so many of your clients are giving thanks for you.

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Beauty Professionals Help Older Clients

A new survey shows how hairstylists may be helpful in encouraging older clients to get the health care help they need, and it reflects the relationship many spa professionals have with their clients, as well.

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Survive and Thrive

Take action to maintain profitability, increase sales and ensure your revenue stream stays viable.

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Saving Client's Skin--And Your Own

Treat your clients as consumers to help create the business shift your spa needs.

Consumers Show Preference for Biodegradable Packaging

New LOHAS research from the Natural Marketing Institute (NMI) shows consumers prefer biodegradable packaging over recyclable material.

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Making Room for Men

Entice this untapped clientele by understanding the guy-ness of men.

Relationships = Retention

During a recession, the ability to excel at customer service is more important than ever.

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Essence Magazine Offers Insight on African-American Women's Beauty Market

A study by Essence magazine, in conjunction with Vision Critical Group, shows that African-American women spend nearly twice as much on skin care annually than the general market.

Chemicals in Hospital Cleansers Found to Cause Skin Problems

Cleaning agents used in hospitals have been found to cause health conditions, such as hand eczema, making it important for skin care professionals to watch for signs of these issues.

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Men's Market Growth Slows, But is Still Rising

Market analyst firm Datamonitor has released a new report on the growth of the men's grooming market, indicating factors such as price and familiarity are highly important to them.

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ISPA Releases Global Best Practices to Industry

ISPA has made available a list of Global Best Practices to help ensure that spas provide quality services to their clients.

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Keep That Client!

Client retention is the cornerstone of building any new or existing business. Keeping your current clients is much easier than gaining new ones, and there are certain tactics that a business owner can implement to ensure client loyalty and retention.

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Mintel Maps Out Consumer Trends for 2009

Mintel, the global consumer and market research company, has released five ways consumers may adapt to the world's changes during the coming year.

Satisfying Web Site Experiences Important for Consumer Sales

New research shows the importance of a quality Web site to sales both online and offline.

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The CLIENT Comes First

Meeting your clients' needs is a sure way to success.

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