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Type: Article
Section: Business > Customer Service
Customer Service
Ask The Esty... With Deedee Crossett
Industry pro, Deedee Crossett, will answer your burning questions about the industry every month.
Finance
7 Ways To Be The Expert
The only way you can grow and stand in your power is to market yourself as the only option for your clients. Here's how to market yourself as the expert you are.
Marketing
Build A Brand That Attracts Your Ideal Clients
In this article, we’ll explore how to build a brand that attracts your ideal clients. These strategies work for spas with a large staff, as well as sole proprietors running a one man show.
Customer Service
#10Things To Respond To Unhappy Clients
This month we are discussing the #10Things to do when responding to an unhappy guest.
Marketing
$pa Marketing: Curating Content for More Clients
Consistently curate your content so that it’s fresh, interesting, and offers something of value to the viewer.
Marketing
$pa Marketing: Networking to Rev Up Revenue
Networking is not only about increasing sales; it’s about enriching your experience in your professional community.
Customer Service
#10Things Not To Do On Your Spa Menu
There are a lot of things you can do with your spa menu, so this column will discuss the things you shouldn’t do.
Customer Service
$pa Marketing: 6 Training Tips for Front Desk Perfection
With just a few tweaks in your typical front desk routine, you can easily add significant sales to your bottom line—no pushy sales tactics required.
Marketing
Pivoting Your Spa Biz Strategy
Now it’s time to get back to business, but how do we market our services during a time when people are afraid of close personal interaction?
Customer Service
The Power of Persistence
Persistence is a powerful tool that each of us has at our disposal. It is the choice that we make whether to implement it—or not.
Customer Service
$pa Marketing: What’s Your Follow-Up Plan?
Here's why you should have a follow-up system in place for both prospective and existing customers.
Marketing
Mastering #Hashtags
In this article, you will learn to determine the type of posts that work best for your business, where to place hashtags in your post and how to measure if your hashtags are working.
Customer Service
Image Is Your Business
In the professional beauty industry, you are only as good as your last client. We expect our clients to be a walking, talking “visual advertisement” for us, but are we holding up our end of the bargain?
Marketing
Reflections: Social Skin
Social media allows us to cost-effectively market to potential clientele, to easily keep up with the latest skin care trends and to maintain connections with industry peers, but at what cost?
Customer Service
#10Things That Bring Customer Service Back
Here are #10things we can do to bring the “service” back to our industry.
Marketing
Amplify Your E-mail Marketing
Sending e-mails is a great way to stay connected to our clients. Particularly right now, our clients are looking to us for inspiration, information and education!
Customer Service
Combating The Age of Artificial Beauty
How do we support our clients in a time when popular media is feeding them distorted images of beauty? Read this article to find out what exactly our clients are facing before learning what you can do to combat it.
Customer Service
Speaking Teen for a Long-term Win!
This year a timely opportunity to tap into the teen market by learning how speak to teens in a way that is relevant and engaging.
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