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Retail
All Ears: How Listening is Your Greatest Sales Tool
Your best asset to your sales are actually attached to your head. Listening to your clients and what they want can make a huge different in them making a purchase by the end of their treatment.
Staff
#10Things to Reflect Upon Mid-Year
Mid year is the time for reflections, so look at what you have accomplished and ask yourself what you still want to accomplish before the year is over.
Customer Service
Dealing With Grumpy Clients, a.k.a. The Malcontent
Grumpy/malcontent people can teach us how to bring out the best in ourselves. If we learn from them, we can excel in life and get to a place of peace, our own heaven on earth.
Wellness
Connecting the Dots: How Skin Conditions Impact Mental Health
"I believe that taking the time to work on our inner world can bring out the best version of ourselves, we can radiate beauty from the inside out and live a more vibrant life."
Industry News
Cannes Brings Luxury Skin Care to Teens
From filters to status updates, social media continues to fuel the younger generation in staying connecting. However, with this comes different pressures, and to accompany this one luxury spa has started a youth program.
Customer Service
8 Ways to Roll Out the Purple Carpet and Stand Out
With the spa market continuing to grow and more spas popping up right next door, it can be tricky to keep your clients loyal. These eight tips are sure to keep you ahead of the game and keep your clients coming back.
Customer Service
Tapping Client Emotions For Better Business
Decision making is a large portion of being a spa professional, but now this over used skill can be used to help your clients make the decision to purchase retail. It's all in the science of the brain.
Wellness
Reflections: All the Feels
This month Skin Inc. shares an important aspect of the skin care and spa industry, and that is making the client feel cared for and special. From gemstone treatments to going above and beyond, this issue has you covered.
Physiology
Demystifying Skin of Color
A report showed that by 2050 over half of the United States population will be people of color. There is a large opportunity for spas to treat clients who have skin of color.
Industry News
Virtual Reality Spa Aims to Help Clients with PTSD
Virtual reality has been incorporated into many different businesses from theme parks to video games, but now Josh Ridenour and Tiffany Fleischer are bringing virtual reality to the spa.
Industry News
Medical Spa Gives Women WINGS
WINGS charity helps to support and provide to women who are suffering and trying to escape from domestic abuse. See how one medical spa makes a big impact with this charity.
Customer Service
The Art of Going Above and Beyond
Certain experiences set some spas apart from others, so learning how to go above and beyond for your client's is important for making your spa stand out from the rest.
Customer Service
#10Things to Ask About Tech Upgrades
Technology is growing in every field of business, which is why it's important to know and understand the best technology to use for yours. See what 10 questions you should be asking about your spa's technology.
Wellness
Reflections: Shut-Eye For Skin
This month Skin Inc. covers topics on different reasons how beauty sleep is real and why sleeping is beneficial for the skin. Also tune in to learn how you could get investigated, and what you should consider before going solo.
Finance
7 Questions To Ask Before You Quit Your Job and Go Solo
Before you jump into opening up your own spa it is important to consider whether this is the right fit for you. There are seven questions that you should ask yourself before opening your own spa.
Marketing
$pa Marketing: 3 Ways to Market for Less than $100
Thanks in large part to the internet and in more recent years, social media networking sites, there are dozens of inexpensive and even free ways to get your business’ name, products and services in front of hundreds and even thousands of people on a consistent basis.
Customer Service
#10Things Not to Say to Clients
Saying the wrong thing can really turn away clients and keep them from coming back. Make sure you're saying all the right things to make your clients happy, comfortable and coming back.
MedSpa
Do Skin Conditions Affect the Quality of Life?
The Boston University School of Medicine recently conducted a study to discover whether pigmentation skin conditions can affect the quality of life.
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