Intelligent Spas partnered with international spa consultant Maggie Gunning to design a spa treatment manual on how to achieve “highly consistent” treatments. This manual highlights best practice for treatments and how they can affect your spa.
"With 'highly consistent' procedures in place across the spa menu, it helps employees perform to the highest standards." - Julie Garrow, managing director of Intelligent Spa
The manual is comprised of 31 detailed spa treatment procedures related to water, massage, face, body, hair and waxings treatments. Each treatment is supported with verbal scripts, process maps and product lists to help train and implement these procedures.
The results from implementing consistent treatments have resulted in spas seeing an:
- Increase in client loyalty
- A reduction in training cost
- An easier treatment delivery system; and
- Faster time to market
When asked about the importance of consistent treatments, Julie Garrow, managing director of Intelligent Spa, said “With 'highly consistent' procedures in place across the spa menu, it helps employees perform to the highest standards. Guest satisfaction can contribute to employee satisfaction and appreciation for a job well done. In the long run this can lead to higher employee retention, thereby, keeping human resource costs manageable and improving the bottom line.”