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Customer Service
Client Love: Six Rules for Building Solid Gold Relationships
Client retention is all about building relationships, but to do so you must really love working with people, listening to them and catering to their needs.
Staff
Curt Valva Joins Suki Skincare
Curt Valva is Suki Skincare's new general manager and senior vice president of sales.
Staff
The New Face of Mentorship
Mentorship is an important part of business and personal growth, but the conditions of mentorship have changed.
Staff
Esthetics—The Progressive Industry
As health, wellness and slowing down the signs of aging have become the client’s necessity, the industry is demanding a qualified esthetician to ensure effective results.
Staff
10 Things Wanted by Today’s Spa Talent
An overwhelming majority want a positive culture and respectful work environment.
Staff
Sassoon Siblings Launch Job Search Site for Spa Owners and Employees
Elan and Eden Sassoon have launched Salon Matchmakers, a free matchmaking service that connects spa owners and top talent. Estheticians can also use this focused, streamlined platform to find a job in the beauty industry.
Staff
Explode Skin Service Business With a Contest
Hosting a contest will motivate service providers and support staff to expand your business for you and expose current clients to skin products and services!
Staff
The Revival of Bartering
In today’s progressive climate where many start-ups lack solid working capital, bartering might be just the right monetary alternative to help businesses meet some of their needs.
Customer Service
6 Myths That Undermine Customer Satisfaction
Spas can't shower every client with rose petals and champagne, but often, changing just a few little things can have a huge impact on customer perception.
Finance
6 Ways to Keep Employees Happy When Raises Aren’t Possible
When the budget is too tight to allow raises for your team, it is important to understand how a little love can save the day.
Customer Service
Reflections: Questions or Comments, Anyone?
The truth is, criticism is a gift, and learning to take it well is an invaluable skill to develop and hone.
Staff
Mind Reading for Managers
Find out what employees really want and what they need to be fully engaged and productive at work by conducting five simple conversations with your team.
Staff
The Message in Your Hands
Your demeanor and presence can change the atmosphere of the treatment room and spa, while your hands are there to offer words of encouragement and restoration.
Business
10 Things to do This January
With the start of a new year, here are 10 things you can do to improve your productivity in 2015!
Staff
14 Ways to Build a Positive Rapport With Everyone on the Team
The reality is, your boss’s perception of you is largely going to be a reflection of how everybody else in the organization feels about you.
Finance
Spa Employment Law, Part I
This is the part of owning a business that no one really tells you about—how to address employee issues associated with owning and running a business.
Staff
10 Things You Can do to Bring Etiquette Back
Are you feeling a lack of overall manners in your skin care facility? Here are #10things you can do to restore etiquette in your business for a more considerate environment.
Staff
Protecting Your Business Using Ethical Guidelines
By establishing a code of conduct you are providing team members with a blueprint of ideal behaviors for their success.
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