- A positive environment. An overwhelming majority wanted a positive culture and respectful work environment.
- Fair pay. Spa employees want a pay scale that is based on experience and performance. They want to be paid hourly plus commission, not as contractors.
- Continued education. “I want to work for a company with a structured advanced training program. There is so much to learn,” noted one student.
- Creative environment. The ability to personalize treatments and the client experience was a common request. Performing the same cookie-cutter experience for every spa guest is not inspiring.
- Professional facility. Spa employees want a clean, serene, organized and sanitary facility.
- Health benefits. Medical benefits or some type of health savings plan was listed on about half of the future graduates’ wish list.
- Diversity. Diversity and acceptance in the spa team and the clientele is not a “nice to have,” it is a “have to have.” There is a strong interest in working with both men and women of all ages. Notably, there was not one person that said they wanted a wealthy clientele.
- Exclusive product offering. Spa employees want a result-oriented product they can support. The product should cover all skin types and be priced for clients to purchase at retail. They want to work with a professional-only product line and not something the client can buy at a drugstore or consumer retail outlet.
- Growth opportunity. What is the opportunity for growth in your spa? The new talent graduating from beauty schools wants to know that there is a potential career path and incentives to reach training and sales goals.
- Mentored management. New spa talent needs a manager that they can talk to about the industry and their life. They want the manager to care about them. “I’m looking for a mentor that is willing to share their knowledge with me and be flexible.”
10 Things Wanted by Today’s Spa Talent
Jun 3rd, 2015