Vagaro Launches Connect by Vagaro Two-Way Communication Platform

Vagaro Connect
Connect is an extension of Vagaro’s business management software.
Photo Courtesy of Vagaro

Vagaro has officially launched Connect by Vagaro, the platform’s two-way communication capability designed to help professionals strengthen relationships with clients and enhance collaboration with team members. Connect is an extension of Vagaro’s business management software, which enables two-way chat, both for clients and team members, through Vagaro Pro on desktop and the downloadable Connect app on mobile.

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Connect by Vagaro was developed to address a persistent challenge within the salon and spa industries. Professionals in these sectors frequently resort to using their personal phone numbers for communication with existing and prospective clients, as well as for collaboration with team members and staff.

Now, Connect allows professionals to keep all client communications organized on a dedicated business line, and easily turn conversations into conversions by enabling them to text an appointment link that goes directly into a service provider’s calendar. Providers can also efficiently access customer notes and message history within Connect.

Vagaro Founder and CEO Fred Helou said, “Many of our businesses were asking us to give them a capability to have two-way communication with their customers; so we did that, but we wanted to go that extra mile so they can also collaborate internally with their own teams. Not only will providers no longer have to use their personal lines for business communications, which can help improve their work-life balance, but we hope this will also be used for team-building opportunities which play a part in fostering an engaged work environment, and more. Be sure to keep an eye out for the evolution of Connect."

Vagaro Connect gives professionals the option to engage in 1:1 chats with specific employees or start group chats with multiple team members. Connect also links directly to employees’ Vagaro calendar activities, so a real-time view of their status, e.g. PTO, in a meeting, etc.) is readily accessible. The development of Connect aligns with Vagaro’s ongoing dedication to truly addressing the needs of their businesses, with countless features on the platform implemented directly from customer feedback.

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