If you’re looking for someone in the industry who encompasses all things beauty... we’ve found your girl! Shannique Austin, founder and CEO of Glam Spa By Shannique, started her career as a hairstylist and is now a licensed esthetician and lash technician. After working in multiple salons, Austin knew she wanted to do more in her industry, so she decided to expand into waxing, eyelashes, microdermbrasion and more. Austin’s goal is to “help bring out the inner beauty in her clients” and she quickly accomplished this by opening Glam Spa by Shannique. Although she keeps her knowledge fresh to keep up with techniques and industry standards, like many spa owners, COVID threw her business a few curve-balls. After adapting to new sanitation procedures and the momentary loss of physical touch in her treatments, Austin now has practices in place to help her spa run seamlessly. This includes going out of her way to contact clients to ensure they are in good health before every appointment, and providing a safe environment by doubling their cleaning processes. Now the “beauty guru” wants to focus on expanding her team with passionate individuals who are trained in treating all skin types. She also wants to make sure her staff knows their worth and is compensated accordingly, a problem she has faced in previous salons. Austin sat down with Skin Inc. to share her experience of owning a “beauty spa,” educating estheticians in treating a diverse clientele and what she predicts will be popular in the lash industry moving forward.