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4 Tips for Conflict-busting Conversations
By: Steven P. Dinkin, Barbara Filner and Lisa Maxwell
Posted: September 29, 2011, from the October 2011 issue of Skin Inc. magazine.
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Timed: Create reasonable deadlines or target dates; include a few ideas about what to do if something unexpected occurs; and be willing to set new dates if necessary.
Once you have your SMART solutions in place, immediately put them in writing. Putting solutions in writing is very important, and not just for legal reasons. It’s a way to honor the work that you and your employees have accomplished.
Disputes, full of emotional complexities and interpersonal histories, are the headaches of the workplace. They’re always going to pop up, even in the most cordial of spa environments. The good news is that when you’re armed with the tools you need to work toward productive resolutions, you and your employees can use them to strengthen your business rather than harm it.
Steven P. Dinkin is president of the National Conflict Resolution Center (NCRC), and for several years with the Center for Dispute Settlement in Washington, D.C., he served as an employment and workplace mediator for the Equal Employment Opportunity Commission and other federal agencies.