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How is Your Spa Quality?
By: Melinda Taschetta-Millane
Posted: May 26, 2010, from the June 2010 issue of Skin Inc. magazine.
In any business, quality is an essential character of success; but in today’s fast-paced, cutthroat world, are you able to find the time you need to devote to spa quality?
SpaQuality LLC, a company that provides quality management system standards, education, assessment and certification, has released a neat little self-assessment tool for spa owners, managers and directors to use to measure their quality systems. According to Julie Register, co-owner and managing director of operations for the company, “A spa quality system includes everything that a spa’s staff needs to know and do to safely, effectively and efficiently deliver treatments and services that consistently meet the needs of the spa’s clients. By using a quality system approach, the spa is positioned for long-term success. The following 20 questions are designed to help you determine if your spa’s quality system is complete.”
- 16–20: Your spa most likely has a robust quality system.
- 10–15: Your spa has a quality system that needs improvement.
- 9 or fewer: Your quality system may be putting your spa business at risk.
Hopefully everyone scored a robust quality system, but if you are looking for suggestions on how to boost your number, visit www.SkinInc.com/spaquality for additional details on how you can improve that score.
Keys to survival
Quality and excellence in education are keys to survival in today’s spa environment. Think about your spa, and formulate a few new ideas about how you can keep yourself steps ahead of the competition.