Sign in

Spa Snapshot: The Spa at Ginn Reunion Resort

By Abby Penning April 2008 issue of Skin Inc. magazine

Housed in a quaint, remodeled resort property home, The Spa at the Ginn Reunion Resort in Reunion, Florida, inspires feelings of warmth and relaxation as soon as you walk in the door.
       Without a spa and facing an increasing demand for one in early 2006, the resort’s management knew it wanted to offer guests a place to seek treatments as soon as possible. So after plucking a model home off the property, the building was remodeled within a scant 45 days to feature five treatment rooms, a relaxation lounge and a second-story balcony with an expansive view of the green, gorgeous Florida location.
       The building was generally viewed as a quick-fix solution, but when guests and clients started trickling in for services, the intimate, homey atmosphere—warm, golden décor; cozy chenille chaise lounges; and friendly, helpful team members—was one of its most-raved-about qualities, and the management realized the space’s potential. “We want people to feel that it’s their own place when they come in,” says Jessica Plouffe, spa manager.
       To that end, the spa’s team has taken every opportunity to make the facility feel more like home. “From the time clients call, we try to ask as many questions as possible in order to get a good feel from them about what they want during their spa experience,” says Plouffe. “By getting as much information as possible, we can match their desires, and their therapists can even feel as though they are getting to know the clients personally.”
       Clients have an assigned spa concierge who greets them by name, offers them beverages and snacks, answers any questions or requests, and can even provide advice and support throughout a spa visit, allowing them to develop a comfortable relationship with the spa’s staff.
       This also provides an opportunity to have services perfectly matched to every individual. “Our main focus is customized treatments,” says Plouffe. “Our facial line features more than 60 products, so we can create a treatment exactly for clients’ needs.”
       The well-trained team also offers customization through its other options, which include massage therapy, manicures and pedicures, and waxing and salon services. And the spa is always open to trying something new in order to meet client whims. “During the past year, business has really picked up, and that’s allowed us to try out new treatments and to develop a new menu,” say Plouffe.
       And the visit isn’t over when clients complete their treatments.. People are encouraged to stay for as long as they want at the spa, taking the time to relax and sip tea or a mimosa, cozy up with a throw and a good book, or even to use the peaceful, serene space to catch a little snooze.
     The warm, intimate attitude and personalized approach are some of the most favored features of a trip to The Spa at the Ginn Reunion Resort, and although there are plans to move it into a larger building in the near future, the spa’s goal is to always keep the same friendly, relaxing, personal atmosphere. After all, Plouffe says, “Ginn is all about personal customer service.”

The Spa at Ginn Reunion Resort

 

 

 

7720 Excitement Drive
Reunion, FL  34747
407-662-4772
www.reunionresort.com/reunion/spa.aspx

Established: May 2006

Operators: Bob Ulmer, director of recreation, and Jessica Plouffe, spa manager

Staff: Four estheticians, seven massage therapists, three nail technicians and three spa concierges

Hours: Open daily 10 AM–6 PM

Product lines: Pevonia Botanica and SpaRitual

Spa philosophy/mission: Personalized client service in a warm and relaxing environment

Newest treatment: Tropical Escape Organic Papaya-Pineapple Crème Fraiche Wrap

Most popular treatment: Custom Massage

Most unique spa feature: Complimentary transportation: a car is sent to pick up clients and also returns them to their villas

Business collaborations: Working relationships with Pevonia Botanica and SpaRitual

Inspirations: Clients having a truly healing, rejuvenating and fulfilling spa experience, with the facility providing a perfect balance of mind, body and spirit that allows for enjoying the full experience of the special aura of the unique retreat

Future plans: The spa will grow as the resort grows, but will continue to always focus on personalized service in an intimate atmosphere.

Recent Spa Snapshots:
Spa Snapshot: Silken Tent by Abby Penning (March 2008)
Spa Snapshot: Gadabout Man by Abby Penning (February 2008)

 

Skip

Welcome to the new SkinInc.com!

Delivering the best information on the spa, skin care and wellness industry is our passion, and we’ve worked hard to design a powerful new website that incorporates cutting-edge technology to bring you:

  • Mobile-friendly Design
  • Integrated Sample Request
  • Refreshed Look and Feel
  • Dynamic Content
  • Free Registration

Mobile-friendly Design

Providing a unified experience from mobile to desktop, responsive design allows you to access Skin Inc. content from any device, whether you’re in the treatment room, at home or on the go!

Integrated Sample Request

Visit Featured Product pages to quickly and easily identify new suppliers and request product samples and information.

Dynamic Content

Articles are now linked with relevant products so you can find the products and treatments you need to provide the best results for your clients.

Free Registration

Create your user account to gain unlimited access to Skin Inc.’s unparalleled content.

Enjoy the New SkinInc.com!

Thank you for joining the Skin Inc. community of passionate skin care professionals. We look forward to providing you the best information to enhance your career!