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The State of Cosmetics in 2011 With Exclusive Commentary About Becoming a Socially Conscious Spa
Posted: January 12, 2011
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The importance of socially conscious business practices. Consumers also value brands that support causes—85% of Americans have a more positive image of a product or company when it supports a good cause. The cosmetics industry is very involved in philanthropy and contributes twice as much to charitable causes than any other industry. Each year, beauty companies donate more than one million individual products and raise more than $2 million for cancer patients through the Look Good... Feel Better Program.
Schack tells www.SkinInc.com how can a company be socially conscious as well as make their clients aware of its social consciousness? First of all, the spa must genuinely have a heart for social consciousness. You can’t fake caring about the world around you and not just profits. When companies try, it’s usually quite evident and often fail miserably. In the realm of cause-driven commerce, actions speak louder than words and ultimately lead the way. It’s a way of thinking, and all staffers must be on board as social consciousness is a company culture, not a marketing strategy. Whatever the socially-driven mission of the company and no matter the cause being supported, it must be known to staffers at every level of the operation—from the CEO down to the receptionist—and implemented on a daily basis.
A company’s social consciousness often starts quietly, behind the scenes. Spas should be engaged in the community that they are in while maintaining the bigger picture as well. They should be seeking opportunities to give back and looking for areas of need that, in this economic climate, are seemingly endless. The most successful social companies today typically send a portion of their profits to charities of their choice—something consumers are now monitoring closely. Consumers want to feel good about where their money is being spent and are even willing to justify higher expenditures in kind.
Some of the best ways for a company to convey its socially conscious values is to weave information about its efforts into applicable marketing vehicles: websites, brochures, spa menus and the like. Spas can also tactfully use elegant signage highlighting the charities they contribute to and events they have supported, as well as ways they are specifically safeguarding the environment. For example, “We use all natural, organic products.” It’s also effective for spas to teach their staff members to engage this type of discussion in their conversations with the clients. Clients will sense the pride staff members have in being a socially conscious business, and clients will soon share that pride in frequenting a spa with charitable, cause-conscious values.