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Why Dealing With Difficult Team Members Will Lead to Happier Clients

By: Ron Kaufman
Posted: January 2, 2013, from the January 2013 issue of Skin Inc. magazine.

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Ron Kaufman is the author of Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. He is a columnist at Bloomberg Businessweek and the author of 14 other books on service, business and inspiration.