Management:

Want More Education?

Delve deeper into the science behind skin care with —Skin Inc. Video Education!

Most Popular in:

Customer Service

287

A Drama-free Workplace

226

The Differences Between Men and Women--Part II: Stereotyping and Its Effects on Product Perception

188

General Client Management

153

6 Ways to Keep Clients Coming Back

88

A Prescription for Success

76

Shaping Your Spa Program

76

Reflections: Be Inspired and Make a Difference

75

Keeping Your Spa Sanitary

74

What Do Spa Clients Want?

64

The Differences Between Men and Women--Part 1: The Brain and Personality Development

Email This Item! Print This Item!

Why Dealing With Difficult Team Members Will Lead to Happier Clients

By: Ron Kaufman
Posted: January 2, 2013, from the January 2013 issue of Skin Inc. magazine.

page 3 of 3

Ron Kaufman is the author of Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. He is a columnist at Bloomberg Businessweek and the author of 14 other books on service, business and inspiration.