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Customer Service
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Beauty Industry Pros Offer Tips for 2010
Some of the beauty industry's top professionals from the P&G Salon Professional division are offering up their best insights on the coming year.
The Sounds of Spa
By: Abby Penning
Get your clients really involved in their spa experience by focusing on your music selections.
Getting the Most From Your Spa Software
By: Ron Mataya
Research the best options for your business and be rewarded with increased reporting, marketing and client care capabilities.
Count Your Blessings
By: Melinda Taschetta-Millane
During these challenging times, so many of your clients are giving thanks for you.
Beauty Professionals Help Older Clients
A new survey shows how hairstylists may be helpful in encouraging older clients to get the health care help they need, and it reflects the relationship many spa professionals have with their clients, as well.
Survive and Thrive
By Laura Root and James Mason
Take action to maintain profitability, increase sales and ensure your revenue stream stays viable.
Saving Client's Skin--And Your Own
By: Jane Wurwand
Treat your clients as consumers to help create the business shift your spa needs.
Consumers Show Preference for Biodegradable Packaging
New LOHAS research from the Natural Marketing Institute (NMI) shows consumers prefer biodegradable packaging over recyclable material.
Making Room for Men
By: Laura Root and James Mason
Entice this untapped clientele by understanding the guy-ness of men.
Relationships = Retention
By: Steven H. Dayan, MD and Terri Wojak
During a recession, the ability to excel at customer service is more important than ever.