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New in Customer Service (page 7 of 19)
This week is Customer Service Week! Use these customer service tips from Richard Shapiro, president and founder of The Center For Client Retention, that are especially for the skin care industry to help generate repeat business.
SpaFinder's Susie Ellis recently played an instrumental role in building the new website spaevidence.com, providing your spa with the ability to find medical research to help support your treatment options, making clients more likely to trust your skin health recommendations and become regular clients. Find out how!
By: Dawn Gantt
Tap into your current client roster to increase appointments and profitability.
By: Emily Katz
Combining skin care with cosmetics appeals to your clients who are seeking economy and efficiency.
By: Patricia Fripp
Today’s consumer expects great service beyond all else—is this something you can provide?
By: Christine Heathman
Only by pushing yourself and your goals will you truly find spa success.
By: Melinda Taschetta-Millane
Words of advice from your peers about making Groupon work for you.
Read exclusive commentary from spa safety expert Janet McCormick about how a focus on spa sanitation and safety, beginning in your nail area, can result in satisfied, trusting and repeat clients.
By: Wendy Lewis
Increase the loyalty of existing clients and the number of new clients by offering timely, thoughtful promotions.
By: David Suzuki
Satisfying today's consumer requires much more than in years past.