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New in Customer Service (page 14 of 19)
By: David Benzel
Discover the benefits of quality listening when it comes to staff and clients alike.
By: Guy Lewis, PhD
Recognize how early developmental stages and socioenvironmental processes form the foundation for a person's visual, kinesthetic and emotional responses to the behaviors of others, as well as themselves.
By: Annette Delagrange
Survey your male clients to gain an insight about their point of view.
Although the Time to Talk program is geared toward physicians and boomers, it offers a great opportunity to guide the spa professional when advising clients to consult a physician about CAM. Making your clients aware of this initiative could result in them experiencing a more well-rounded healthcare approach from their physicians.
By: Joy Thompson
Identifying key clientele, as well as the management roles within a new medical spa, is crucial to its success.
By: Mary Blackmon
Find out how your Web site plays an equally important role as your spa's online front desk.
By: Elizabeth Myron
Find out the marketing and customer service benefits to be gained by regularly completing client consultation cards.
By: Annet King
Discover how the physical design of your spa can affect its prosperity.
By: Christine Spehar
Capitalize on existing menu offerings by catering to your jet-setting clients' needs.
By: Darlene Fiske
Gain insights into what each generation needs and desires for more effective marketing communications.