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Excellent Extracts

Desiree Mattox October 2010 issue of Skin Inc. magazine
droplet of essential oil used in spa treatments

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Similar to most other industries, the spa industry has had to make a few adjustments in order to survive this unfortunate economy. Although the spa was once a haven of luxury and relaxation, it has become increasingly important to establish the need for spa services in clients’ minds—and on their priority lists. In the marketing realm, some key tips to increasing revenue have been to focus on quick or immediate results, add express treatments to the menu and offer a selection of add-on services to maintain the luxury aspect of the spa. These are all great tips that are strongly based on something that may be easily overlooked—ingredients.

The ingredients used during a service can make or break a client’s overall experience. Although a beautiful and relaxing atmosphere paired with a skilled spa professional make the spa visit enjoyable, clients will ultimately remember how well a service lived up to the promises made on the menu. The spa culture was built on the use of natural ingredients from throughout the world. Now that more and more consumers are hopping on the natural and organic bandwagon, it’s a great time to implement less common natural and organic ingredients to make services stand out. See Marketing Natural and Organic Ingredients in Services.

Chemical components

Botanical and fruit extracts offer a number of skin benefits that appeal to the growing market of clients interested in anti-aging and sun care treatments, which often work hand in hand, as well as moisturizing and exfoliating treatments. By definition, an extract is a comprehensive collection of beneficial chemical components found in a plant or fruit. In essence, it is a highly concentrated version of the leaf, stem or seed of a particular plant or fruit. Often extracts can be standardized to further capitalize on the benefits of a specific chemical component. Standardized extracts are natural actives for cosmetic preparations that allow for increasingly results-driven products. When considering which extracts are best suited for your services, it is important to understand the role various chemical components play in skin care.

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Retail Tip: Excellent Extracts

Consider using botanical and fruit extracts to customize client services. Keeping an array of extracts on-hand that are suitable for each skin type makes customization simple and inexpensive. Most extracts are water- or oil-soluble and can easily be combined with other ingredients to make treatment products on-site. This option can be marketed as an extract bar with its own price tag or as an add-on to existing services. As a result, the spa can continue to use the products it already has in stock.

In order to do this, spa professionals would need a basic understanding of the extracts and other ingredients they are using to customize services. Ask your ingredient supplier about how they should be used and in what concentration. Also, remember that customized products made on-site are only for one use. Any product remaining after the treatment should be discarded because it isn’t sufficiently preserved, and won’t be safe from bacterial growth.

Marketing Natural and Organic Ingredients in Services

The best way to market less common natural and organic ingredients would be to let the name of the service grab the client’s attention. For example, Ginkgo Biloba Anti-aging Treatment—such a name showcases the natural ingredient while immediately explaining what the service will deliver. Secondly, explain in simple-yet-appealing language how the natural ingredients work to provide results. Spa clients often select services based on how great they sound on the menu. It would also help to highlight that you have new natural and organic services on your spa’s website and in other easily adjusted marketing media, as well. Marketing the new services as “for a limited time” will help to draw clients in to try it and allows the spa the option to keep it permanently or remove it from the menu if it isn’t working.

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