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Facial Disfigurements Negatively Impact Job Applicants—With Exclusive Advice About How to Work With These Types of Clients

Posted: November 10, 2011

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Both Hebl and Madera hope the research will raise awareness about this form of workplace discrimination.

"The bottom line is that how your face looks can significantly influence the success of an interview," Hebl said. "There have been many studies showing that specific groups of people are discriminated against in the workplace, but this study takes it a step further, showing why it happens. The allocation of attention away from memory for the interview content explains this.”

Following is insight from makeup artist and spa professional Noreen Young of Noreen Young Pro on how to work with these types of clients in your skin care facility.

As a beauty professional, I have seen and touched all kinds of people and faces. It is not all about camouflage and concealer. Whether it is vitiligo, acid burns, birth defects or scars from a car accident, they all damage a person's self-esteem. You all know what you need to do.

"Although looks matter, they should not be everything.When taking care of the beauty needs of clients with facial disfigurements, the first thing to keep in mind is to try to make them feel good about themselves. You cannot make the disfigurement go away. It is all about your approach. Try to put myself in their place.