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Facial Disfigurements Negatively Impact Job Applicants—With Exclusive Advice About How to Work With These Types of Clients

Posted: November 10, 2011

Only on Exclusive commentary from makeup artist Noreen Young of Noreen Young Pro follows this news story offering insight into how skin care professionals can work with clients who have facial disfigurements in their spa.

People with birthmarks, scars and other facial disfigurements are more likely to receive poor ratings in job interviews, according to a new study by researchers at Rice University and the University of Houston.

"Discrimination Against Facially Stigmatized Applicants in Interviews: An Eye-Tracking and Face-to-Face Investigation" was published online last month in the Journal of Applied Psychology and is one of the first studies to examine how individuals with facial blemishes fare in job interviews. The findings show that interviewers recalled less information about these candidates, which negatively impacted evaluations of the applicants.

"When evaluating applicants in an interview setting, it's important to remember what they are saying," Rice professor of psychology Mikki Hebl said. "Our research shows if you recall less information about competent candidates because you are distracted by characteristics on their face, it decreases your overall evaluations of them."

Hebl co-authored the research paper with University of Houston professor and Rice alum Juan Madera.