Liz Henry of San Francisco is an avid spa-goer, despite a chronic pain condition that makes it painful for her to lie face down on a treatment table. “I’m not in a wheelchair, but I have difficulty walking,” she says. “I love spas and go regularly to Kabuki Springs, a day spa in San Francisco. It has a lift to get you past the stairs, and it has an accessible bathroom. The main spa room is big, and the staff is very attentive and always brings you things.”
A sauna and hot tub fan, Henry also enjoys reflexology treatments. “What I like about the staff in another spa”—Natalie Salon in Redwood City, California—”is that there aren’t any jaded therapists,” says Henry. “People ask if you need help, like taking off your socks, and they really listen. They don’t act like it’s a big pain to help,” she says. “Everyone is very positive and helpful. And I like the spas that advertise their accessibility, especially on their websites.”
Bruce Schoenberg knows full well the importance of encouraging the disabled consumer to spend quality time in his spas. “When I first entered the spa industry, I became aware that there were so many kinds of people attracted to spas,” explains Schoenberg, the owner of three Oasis Day Spas in the New York City area. Among them is the disabled community.