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PBA's Salon & Spa Performance Index Hits Lowest Level in Two Years

Posted: December 2, 2011

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The Expectations Index, which measures salon/spa owners' six-month outlook on five industry indicators (service sales, retail sales, employees and hours, capital expenditures, and business conditions) fell to 103.5% - down .9% from second quarter 2011 and 1.7% from the third quarter 2010. Even with lowered expectations, 55% of salon/spa owners intend to expand staffing levels in the months ahead. The majority of salon/owners do not expect to make capital improvements in the next six months.

The full SSPI report and the "Salon & Spa Tracking Survey" can be found at