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Creating a Strong Team

Bryan Durocher
Smiling woman in a business suit
Trues

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Abstract: To offer the best customer service, a business must have stellar team members. To ensure all your employees are on the same page, it’s necessary to display strong leadership, be upfront and straightforward about your goals, and take the time to communicate with your employees to keep your business running like a well-oiled machine.

The medical aesthetic and spa industries are booming, and many professionals from the traditional medical industry are jumping into the cosmetic procedure game, facing a learning curve when it comes to training, compensating and holding professionals accountable for services rendered.

Medical professionals such as nurses and physician’s assistants are most likely accustomed to salaried positions, so it will be necessary to train them in performing services based on dollar incentives or commissions. Conversely, spa professionals such as estheticians and massage therapists may be more accustomed to having customer service and performance tied into their pay. Take into consideration that you may be bringing two different types of professionals together, and the accountability goals you are looking for may be new to both of them.

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