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Five-star Perks Aren't Just for Clients

Louis Silberman March 2013 issue of Skin Inc. magazine

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Owners and managers of skin care facilities know that their business’s No. 1 focus should be customer service. Without good customer service, a service-based business will not survive. However, in addition to focusing on building a great relationship with clients, it is important to form a bond with your team members. Showing appreciation and rewarding employees for exceptional work can go a long way in forming a happy and productive staff. It is important to carefully select staff using the criteria of experience, professionalism and personality, and take pride in hiring great people.

Although you may currently be “the boss,” it’s likely you haven’t always been a business owner and probably know how it feels to be working for someone else. When you’re an employee, you will often hear from your supervisor if you’ve done something wrong, but you may not hear anything if you’re doing everything right, or even going above and beyond. Even a little gesture of appreciation, such as a simple “thank you” or “awesome job” can have an impact when it comes to making employees feel valued, which can noticeably improve morale and productivity.

Celebrate milestones

Regularly scheduled team meetings are important. But, in addition to going over company news and updates, consider occasionally providing a delicious spread of food delivered from a local restaurant or catering company. Cake is a great way to celebrate the birthdays of every staff member who has had a birthday since the previous meeting, and possibly give away inexpensive, but thoughtful gifts.

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