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Recently, when I was delivering a seminar to a large group of spa owners, I mentioned the necessity of building a strong teamwork culture.
One of the attendees, in a quite abrupt manner, said she was fed up with hearing about teamwork; she only wanted to learn a foolproof formula to obtain good employees and then to be able to keep them for the long term and not just for a few months. From her attitude, it was obvious why she might have trouble finding good team members, let alone retaining them.
No one has a foolproof formula for every staff management issue that comes up, but there certainly are ways and means that can be adopted to provide the best possible outcomes for finding and keeping high-quality employees. In fact, good spa management often attracts quality applicants. Because this is a small industry and many estheticians know each other, the word quickly gets around about which companies are good to work for and which ones aren’t so good. Although finding the right employees is an obvious goal, creating an environment in which they want to continue working is also vitally important.
A variety of skills
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