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How to Build a Strong Teamwork Culture
By: Caroline Nelson
Posted: March 30, 2010, from the April 2010 issue of Skin Inc. magazine.
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Remember, “team” means together everyone achieves more; consider making this your team’s mantra. A manager’s job is to take great individual estheticians and make them into a team that operates as one.
Sometimes, spa teamwork culture fails in cases where the leader finds it hard to delegate. If a leader wants to be the one who makes all the decisions, although she has good intentions, the spirit will be gradually squeezed out of the team. For the team to survive and grow, its members must be allowed to be involved in problem-solving and decision-making, especially if the outcomes are likely to affect them. Although the leader is the ultimate decision-maker, in order to keep employees committed, they need to be accorded a balanced participation in the decision-making process.
However, ground rules must be set and should apply to all. Management must and should provide all the necessary tools for any projects undertaken by the team, and should be available for guidance and coaching. Team members must be prepared to commit to the self-discipline necessary to complete tasks to the expected high level and be responsible for their own actions.
Reach new heights
Remember the spa owner mentioned at the beginning of this article with the aggressive staff management style? Motivation comes down to two main driving forces: fear or love. The fear method of staff management has long had its day, and if you try to control your employees by fear, you will be on the ever-rolling wheel of training, and then quickly losing staff. Your challenge is to inspire your team by creating a work environment of which they love to be a part, and not to have a team full of people who can’t wait until the end of the week so they can get out of there.
In this industry, most spa teams are relatively small in size, but this doesn’t mean they can’t be super-focused, high-energy teams that believe passionately in the work they do and the accomplishments they achieve. But remember, the leader is the pivotal point in a team’s world, and her high expectations and example will encourage the team to reach new heights.