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Behavioral Interviewing

By Jennifer C. Zamecki
Posted: June 22, 2007, from the July 2007 issue of Skin Inc. magazine.

page 3 of 6

 

5. Planning and Organizing: Utilizing logical, systematic and orderly procedures to meet objectives.

  • Show logical, organized and systematic approaches.
  • Sample question: “Describe the most complex assignment or project you’ve worked on.”

 

6. Customer Service: Anticipating, meeting and exceeding customer needs, wants and expectations.

  • Show extraordinary efforts in responding to customer needs to ensure satisfaction.
  • Sample question: “Give an example of when you went out of your way for a customer.”