Although most of us are more than happy to bid adieu to 2009, it’s important to reflect on the good things that happened this year, despite some of its turmoil.
I, for one, feel grateful for a tremendous team that stuck together through some trying times. Skin Inc. magazine is still going strong as it heads into its 22nd year, we’ve reorganized the Chicago location of our trade show and rebranded it as Face & Body Midwest® to make it an even stronger show for our attendees, and we’ve launched Merge® magazine, a new publication for medical aesthetic practitioners. Not a bad outcome considering this economic climate.
Reinvent your business
If you are reading this, chances are good that your spa also has survived this roller coaster. From what I’ve been hearing during many conversations with your colleagues, business is steady, and many of you have discovered new ways to reinvent yourselves. Following are only a few of the great concepts I’ve been seeing:
- Offering mini treatments in the reception area to introduce clients to services they might not have tried;
- Going back to the basics—this was the year of the human touch;
- Changing up your treatment menu—less sometimes can be more;
- Cross-training staff—even sending team members back to school—to learn additional service modalities in order to keep the team size to a more economical number;
- Reducing ... and increasing spa hours;
- Becoming more involved with the community—viral marketing at its best;
- Retailing more boutiquelike items at reasonable prices for client impulse buys; and
- Educating clients about the importance of at-home regimens to help stretch the spa experience for a few weeks longer.