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Lead Through Listening

By: David Benzel
Posted: July 23, 2008, from the August 2008 issue of Skin Inc. magazine.

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These phrases will prompt the receiver to provide additional information that will provide you with a detailed understanding of people and situations. Not only will this build trust, but it will also prevent you from making incorrect assumptions.

Find an opportunity to use the phrase, “Tell me more.” Resist the temptation to respond with your own thoughts until you allow the receiver to tell you what is on their mind. The only assumption worth having is one in which you assume there is more to the story—it’s always best to assume you don’t have all the answers. Nine times out of ten, your assumption about the truth will never be as rich as the story you need to hear.