As a spa professional, where do you find your inspiration? Is it through your friends? Family? Networking with other professionals? Appreciating all that is around you? There are days when inspiration is not easily found. I recently had dinner with David Wagner, founder/owner of JUUT Salonspas, and also the founder of The Daymaker Movement. He shared with me a story about a particularly bad morning he once had.
The day of a national television appearance, Wagner rose out of bed, only to find that his hotel shower did not work—as he put it, “not good for a hair guy.” So he washed his hair in the sink and went about his business. On his way out to the television studio, he stopped by the front desk, fully intending to give the desk clerk a piece of his mind. As the woman looked up and Wagner opened his mouth to speak, he stopped himself—after all, this person had nothing to do with the situation. He told her that he was appearing on national television that morning and that it was a big day for him. And his shower didn’t work.
Wagner told the clerk that he wanted to thank her for the experience he had had that morning because having to wash his hair in the sink had brought back fond memories of his mother and how she used to wash his hair in the same manner. Of course, he did add that he would like the shower to be repaired by that evening. Not surprisingly, the woman at the desk was amazed. Wagner had made her day with a random act of kindness. Think about that for a while. Don’t you have days when you wish you could take your words back, but it’s simply too late?