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By: Renee Knight
Posted: June 16, 2008, from the August 2006 issue of Skin Inc. magazine.
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Keeping the team happy alleviates some of the anxiety that falls on a manager’s shoulders. Weiner does her best to keep stress away from her employees and to deal with disagreements before they get out of control. In between clients, each service provider gets a 15-minute break to meditate, stretch or relax—whatever is needed to decompress and prepare for the next client.
Team members also are encouraged to take advantage of spa services, Weiner says. They spend their days pampering others. Therefore, sometimes they need to take their turn on the other end of the table. Employees can enjoy these services at a free or discounted price, so getting a tension-reducing massage will help them relax without putting a strain on their budget.
Even when you have a good team, problems can arise. Weiner deals with these by talking out the matter, whether it involves two employees or five. She finds that most friction results from communication failures.
Iacobacci stresses that no matter what the problem, employees can come to her or the head of their department. If her employees can work out their problems on their own or have a trusted manager to whom they can turn, that stress is relieved in them and in her. “We have issues come up. It’s not a bad thing; it’s a good thing. Let’s deal with it.”
Unhappy clients are a common source of spa-related stress. When a client clash occurs, Matheis recommends taking a step back to think about the situation before saying something that might cause you to lose a client.