When stress becomes part of Monique Iacobacci’s day, she switches pens. As the manager of Experience Life Spa in Jersey City, New Jersey, Iacobacci knows all about work-related stress. She, like many spa owners and managers, needs a way to release that stress when irate customers or marketing headaches send her anxiety level soaring. Writing with her “happy pen,” complete with feathers, is one of Iacobacci’s stress-relieving activities. But it certainly doesn’t end there.
“When I feel myself really stressed out, I try to walk away for a minute,” she says. “I say what I have to say, and I try to keep myself composed. If it really starts escalating, I’ll say ‘We’re going to talk about this at the end of the day.’ ”
The tension-building situations spa owners deal with can seem endless—the client who didn’t keep an appointment, the one who did but you wish hadn’t. Days spent pampering clients at the same time as managing a team, as well as the financial pressures that come with running a business, can congeal into one big ball of stress. Finding ways to release the negative feelings these situations create is essential for keeping a spa running smoothly and maintaining a therapeutic atmosphere.