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Stress Management

By: Renee Knight
Posted: June 16, 2008, from the August 2006 issue of Skin Inc. magazine.

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“It gives you a more positive mental attitude,” Hendershot says. “It gets you away from the situation, and it gets you to think about something else.”

Rosemary Weiner takes alone time at least twice a week to reduce her stress. On these days, she doesn’t go into The Brass Road in Blairstown, New Jersey. This owner and senior manager works from home, and finds this to be when she’s most productive. “It allows me when I come back to have a fresh outlook, and it allows me to work primarily undisturbed,” Weiner says. “When I look at the financial picture, I can do that without someone knocking on my door or having to do day-to-day stuff.”

Financial worries

As with any business, spa owners and managers have to think about money, which can lead to some stressful situations. “Basically, as the owners and senior managers, we deal with a lot of outside issues,” Weiner says. “We have to worry about financials and staff.” She doesn’t try to do it all on her own. Two team members help her with the business end so she can focus on the creative side. Surround yourself with people who know how to manage their responsibilities to help keep stress levels down.

Beyond looking at the big financial picture, spa owners constantly need to think about keeping expenses low, Iacobacci says. Creams, lotions and an array of other products that clients expect are costly, making it a challenge to keep expenses from climbing.

Marketing her business is another stressor for Iacobacci—she wants to make sure her money goes toward savvy business ideas, and making such decisions can lead to anxious moments. “You have to weigh profit and loss,” she says.

Employee relations