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The 3 A’s–Ingredients for a Peaceful Spa Environment
By: Esther Francis Joseph
Posted: July 27, 2012, from the August 2012 issue of Skin Inc. magazine.
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It is equally important to simply agree with whatever feedback you receive from your apology if your goal is to restore that fragile working relationship with your co-workers. Agree with whatever your boss or co-workers have to say in regard to the circumstance. This act of agreeing emphasizes that you are willing to work through the situation, repair it and move beyond it.
If you have apologized and shown remorse for your conduct, it is beneficial at this point to just listen to the input of others without offering any feedback of your own. By paying attention and accepting their contributions, no matter what they might be, you are proving that your regret is truly heartfelt. Your fellow team members will see that and be more willing to forgive you.
Accepting responsibility for the situation is the third element in mending a workplace wrong. Be up front and readily accept that the situation is, indeed, your fault. Any attempts to deflect fault will leave you appearing less than genuine. Readily accepting responsibility for both your successes and failures in the spa shows that you are a mature individual and an asset to the company.
When implemented, these three important A’s—apologize, agree and accept responsibility—will establish more positive and productive relationships within the skin care facility. Everyone makes mistakes, and problems will arise in the workplace at one time or another. The ability to handle these situations effectively is the sign of a superior manager, employee or co-worker.
Esther Francis Joseph is a personal and family coach and author of Memories of Hell, Visions of Heaven: A Story of Survival, Transformation, and Hope (FastPencil, Inc., 2011), her personal story of survival and perseverance, despite a violent childhood. Growing up on the picturesque island of St. Lucia, Joseph molded her literary talents with her childhood experiences as she continues down her path to leading a joyous and fulfilled adult life.