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The 3 A’s–Ingredients for a Peaceful Spa Environment

Esther Francis Joseph August 2012 issue of Skin Inc. magazine

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With many different personality types in a skin care facility, the workplace can either be a pleasant place to be or hostile territory. A lot depends on the dynamics and interactions among personnel. When a co-worker has done something inappropriate in the role as manager or as an employee, destructive emotions and reactions can arise. In either position, the repercussions can affect the entire business and, ultimately, the company’s bottom line.

If you are the person in the wrong, it is important to know what to do to resolve the tension you’ve created when seeking to improve morale and return to a positive, productive workplace. A strong, respectful working relationship with bosses, colleagues and subordinates can be achieved by utilizing the following three A’s for a peaceful environment that everyone can enjoy.


A disagreement among team members can emerge due to multiple situations: an e-mail that seemed a bit too harsh in its language; personal phone calls causing the day’s appointments to run late; and numerous other circumstances. If you are the person who is at fault—whether you are the spa manager, owner or a team member—your first step must be to apologize. For decision-makers, this might be difficult to do, but for most people, an apology is a powerful first acknowledgment of responsibility. No matter your title, it means that you understand your error and are not likely to repeat it. It helps to dissipate the anger and other negative emotions from staff members associated with the situation.

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