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Choosing the Right Spa Software Interview Transcripts

Posted: March 3, 2008, from the March 2008 issue of Skin Inc. magazine.

page 5 of 5

Another thing that is good—productivity reports so that you know how to staff appropriately.

Weed through the list. Get references of who the people have worked with. Good technical and customer service support. So many of these companies sell you the software and you can never get them on the phone. What is their tech package? What’s going to help me maintain my business and grow? Updates for software are they free, do I purchase them when they’re available? They will try to lease you the software versus selling it to you. Leasing may look like a good idea, but you are paying for that software forever. Buying is usually best and most will give those updates free. If I was paying $150 a month, I’m constantly paying for it. Am I paying for each computer that runs it or can I network together? Don’t buy the hardware from the software company. Most spas don’t need super computers to run these programs. Buy it separately because software companies will have a huge premium on that with a huge markup. Does it have gift card integration? That could be really handy to have it all rolled into one.