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Spark Enthusiasm—Work for a Cause
By: Mohan Nair
Posted: June 29, 2012, from the July 2012 issue of Skin Inc. magazine.
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6. Expecting flawless execution without a performance platform. There are two categories of performance management corporations must master: human (inspiring, organizing work, people performance and incentives) and corporate (analytics, systems and methods around the financial, operational, client and strategic outcomes, and outputs). To execute well in the second category, a company must have capabilities in four areas: monitoring, measurement, management and direction-setting. As if that weren’t complicated enough, companies must be able to strike a careful balance between surviving today and investing in tomorrow.
It is possible for skin care professionals to transform themselves, their spas and their clients, to make money, to keep their collective soul, and to give the people who do the work a real reason to come to work.
Mohan Nair is chief innovation officer of a health plan in the Northwest/Mountain region. He is currently chairman of the board for the Oregon Alliance of Independent Colleges and Universities, a member of the executive leadership team for the American Heart Association, and a board member for the Big Brothers Big Sisters Association Columbia Northwest. Nair is also the author of Strategic Business Transformation: The 7 Deadly Sins to Overcome (Wiley, 2011).