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How to Improve Your Team's Morale

By: Nathan Jamail
Posted: December 30, 2011, from the January 2012 issue of Skin Inc. magazine.

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When a skin care facility’s team complains about workload increase due to others being laid off or people leaving the facility, the leader should discuss how the remaining employees have the opportunity to step up even more than before and challenge them to own the job. Each person has to decide if they are committed and willing.

Difficult times do not cause bad morale—the lack of gratefulness does. Leaders need to take a look at their team and their situation, and know they are the only ones who can change it. Morale is a result of the actions or lack of actions of the leader and the team. By adopting a positive attitude, the individuals win and the company can win again, which will come right back to the individuals in the long run. Every decision is a choice. Spa team members can stay and complain and be miserable, leave and hope for something better or truly change their perspective, be grateful and move forward with a purpose.

Stop searching for happiness

Deep down, everybody truly wants to be happy; however, people are not happy because they are successful—instead, they are successful because they are happy. A great leader must insist on all team members being happy, and if anybody is not happy, they should find a new place to work. Keep in mind that being happy does not mean being content. Life and business are games of competition with yourself. As people and as business leaders, one must always strive to be better and improve. When people stop trying to improve or learn, they become bored and content. Contentment is like quicksand; anybody can fall in it and it will continue to pull people down until they are gone, or until a leader challenges them and pulls them out.

If your organization is having a morale issue, look at the happiness of the team. Get in a happy state of being, and challenge yourself and your team to never just be content.

Nathan Jamail, author of The Playbook Series (Scooter Publishing, 2011), is also a motivational speaker, entrepreneur and corporate coach. As a former executive for Fortune 500 companies, and owner of several small businesses, Jamail travels the country helping individuals and organizations achieve maximum success. A few of his clients include Fidelity, Nationwide Insurance, The Hartford Group, Cisco, Stryker Communications and Army National Guard.