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4 Tips for Conflict-busting Conversations

By: Steven P. Dinkin, Barbara Filner and Lisa Maxwell
Posted: September 29, 2011, from the October 2011 issue of Skin Inc. magazine.

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Barbara Filner was the director of training for NCRC from 1984–2010, and she currently works as a consultant for the organization. She has designed and conducted workshops on mediation and conflict resolution in the workplace in both the United States and Europe.

Lisa Maxwell is currently the director of the training institute at NCRC. She developed and is the lead trainer in The Exchange Training. Lisa has worked with businesses, with the military and with nonprofit organizations on finding creative, effective ways to manage conflicts.