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7 Hallmarks of a Great Workplace

By: Norm Spitzig
Posted: June 28, 2011, from the July 2011 issue of Skin Inc. magazine.

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5. An appropriate blending of tradition and innovation. Long-standing products and services are continually improved as circumstances dictate to the benefit of all concerned. At great skin care facilities, all are aware and proud of their company’s origins and heritage, its growth and evolution, its positive reputation in the community, its quality products and services, its mission for the present and its vision for the future.

6. Open communication among all vested parties. Staff members and clients are always kept informed of, and are encouraged to appropriately participate in, the company mission, vision, policies and procedures, as well as any significant changes under consideration. Managers at great skin care facilities are unwavering in their commitment to “manage by walking around,” because they know that this time-tested practice promotes open communication and minimizes potential problems. Great facilities typically have both print and electronic company newsletters that regularly and effectively communicate the various opportunities available to staff and clients in an accurate and timely manner.

7. Fiscal responsibility. Last but certainly not least, great skin care facilities have detailed, multiyear business plans that feature accurate income and expense projections, conservative cash flow estimates, sufficient funding for research, development, infrastructure maintenance, renovation and expansion, and realistic cash flow projections. In addition, they rigorously monitor and adjust their financial plans on a regular basis and as circumstances dictate.

In summary, a great workplace employs happy, productive and talented people who perform meaningful work compatible with the mission, vision and financial goals of the skin care facility. It takes constant effort and vigilance to be a truly great workplace, but the end result is well worth it.

Norm Spitzig, principal at Master Club Advisors, is internationally recognized as an eloquent, visionary speaker and club industry expert. His talks have been well received on six continents by numerous professional associations, individual businesses, club leaders and civic groups.